Cruise Specialist

Job Summary Assist travel partners and direct guests with all aspects related to individual and group cruise reservations, including sharing product information, reserving cruises, and advising of sales promotions while meeting Oceania Cruises service delivery expectations. Position Responsibilities Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests. Provide superior customer service and product knowledge to all Oceania Cruises guests. Employ sales techniques, customer service, and product knowledge to increase sales revenue and provide complete customer satisfaction. Offer consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner. Assist and support other departments and team members in reaching Oceania Cruises service, productivity, quality, and revenue goals. Follow up on available leads and close all potential sales opportunities. Help with projects as requested by Call Center management. Participate in organized and self‑study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance. Perform other job‑related functions as assigned. Education High school diploma or equivalent. Experience 0–2 years of call‑center or related travel‑industry experience. Working knowledge of a reservation system within a call‑center environment preferred. Knowledge & Skills Practical understanding of cruise product, policies and procedures to reserve new and service existing reservations. Strong computer skills, including use of all Microsoft Office products. Positive, pleasant and courteous behavior expected in quality‑assurance practices while engaging customers. Interpersonal skills to engage all levels within the organization and external customers. Ability to deliver the level of customer service required to achieve a positive customer experience. Remain focused during every customer engagement to heighten accuracy and satisfaction. Continuously secure reservations by requesting new bookings on all rate quotes. Maximize revenue opportunities by offering additional products. Use verbal and written communication skills to communicate with internal and external customers, including Microsoft Outlook email. Read and view PC monitor, training and reference material, and operate keyboard and PC mouse. Remain seated for extended periods of time as required by shift schedule. Flexible with working any schedule, including late shifts and weekends. EQUAL OPPORTUNITY EMPLOYER Norwegian Cruise Line Holding’s policy is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr PCH Prestige Cruise Services LLC