Customer Service Technician 2nd shift

Customer Service Technician 2nd Shift

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Reporting To: Manager, Value Stream

Work Schedule: Onsite Murphy, NC

To be considered for Customer Service Technician, here's what you'll need to bring with you:

• High School diploma or GED preferred. Otherwise, demonstrated ability to understand and apply all verbal, written and computer work instructions or training in English, and demonstrated ability to perform simple addition, subtraction, multiplication and division.
• 5 years of related Electromechanical assemblies experience or related manufacturing experience.
• Ability to read/interpret manufacturing prints, documents such as safety rules, operating & maintenance instructions and manuals.
• Ability to write routine reports & correspondence.
• Knowledge of Manufacturing, Spreadsheet and Word Processing software, such as MS Excel & MS Word.
• Experience with the set-up of testing processes and Acceptable Test Procedures.
• Good mechanical aptitude, good eyesight with the ability to identify and distinguish color, must be able to use a Soldering Iron, microscope.
• Have good dexterity
• Ability to lift up to 40 lbs. occasionally.
• Ability to work overtime when needed.

As a Customer Service Technician, you will:

• Use a variety of routine and non-routine tasks and moderately complex electro-mechanical tests.
• Perform an analysis of all rejected motor assemblies, determining whether to repair, rework, or scrap.
• Verify rejects by performing electrical and mechanical tests, determining which parts do not conform to specifications.
• Reworks units, when possible, to customer specifications.
• Work with Quality Engineers, Design Engineers, and Manufacturing Engineers to identify root cause specific failures and irregularities.
• Ensures production and customer service quality standards are met while helping in achieving delivery goals by performing the following duties: A. Confers with engineers, technicians, production personnel, and others regarding testing procedures/results using Outlook, Excel and Teamcenter. B. Reads/interprets test schedule, work orders, test manuals, performance specifications, wiring diagrams, and schematics to determine testing procedures and required equipment. C. Assists in maintaining and verifying final tests equipment, cables, breadboards and setups used to evaluate motor and part set performance. Performing reworks when necessary D. Compares results with specifications and records test data. E. Troubleshoot basic electronic and mechanical assembly problems. F. Analyzes test results on defective units to determine cause of failure. G. Performs basic mechanical assembly utilizing small hand tools and crimpers. H. Performs assembly, touch-up and final assembly of Production when required. I. Assist in training when required.

How We Care for You:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency:

Murphy, NC $21.00$25.00 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at View phone number on click.appcast.io.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.