Sr. Operations Manager

Sr. Operations ManagerOur Sr. Operations Managers are responsible for all budgetary, people development, and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.Responsibilities:Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:Lift and move totes up to 49 pounds eachRegular bending, lifting, stretching, and reaching both below the waist and above the headWalking in the FC and around area with great frequency; facilities are over a quarter mile in lengthContinual standing and/or walking an average of 5 miles dailyAbility to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditionedAble to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)Basic Qualifications:Bachelor's degree or equivalent, or 2+ years of equivalent experienceBachelor's Degree or 2+ years Amazon experience.7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.Prior experience with performance metrics, process improvement, and Lean techniques.Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.Preferred Qualifications:Degree in Engineering, Operations, or related field and MBA preferredExperience with a contingent workforce during peak seasonsAbility to handle changing priorities and use good judgment in stressful situationsInterest in long-term career development through assignments in multiple FCs across the nationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at AR, Little Rock - 121,500.00 - 164,400.00 USD annually