Branch Ambassador, Eastern Maryland

Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards Educate clients on mobile banking, remote deposit capture, and contactless payments Identify clients’ personal or business goals and recommend appropriate digital tools or banking solutions Greet customers and provide hospitality throughout the branch space Balance high-volume operational efficiency with community-focused service Support surrounding branches within a 50-mile radius and occasionally assist other regional locations Attend required training sessions Help customers, teammates, and the community while contributing to professional growth Requirements High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales, or Customer Service experience At least 6 months of cash handling experience Available to work a flexible schedule, including weekends Ability to adapt to business-driven schedule adjustments Ability to attend all required training sessions Lifting up to 25 pounds and moving/standing for extended periods of time Regular and consistent attendance Associate’s degree (preferred) 2+ years of Retail or Customer-facing experience (preferred) Proficient in G-Suite (preferred) Strong written and oral communication skills (preferred) Capital One will not sponsor a new applicant for employment authorization for this position Core Competencies Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service in a retail environment. Highest-signal resume keywords Cash Handling Experience Retail Customer Service BSA/AML Compliance G-Suite Proficiency Strong Communication Skills ATS Optimization Keywords Hard Skills Cash Transactions Negotiable Instrument Processing Mobile Banking Education Remote Deposit Capture Contactless Payments Soft Skills Customer Hospitality Community-Focused Service Adaptability Team Collaboration Professional Growth Contribution Certifications & Qualifications High School Diploma GED Equivalent Certification Industry Keywords Retail Banking Customer-Facing Experience Operational Efficiency Federal Regulatory Standards Training Attendance #J-18808-Ljbffr Jobtailor