Customer Service Representative

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service division in our Southeast region. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers. Responsibilities Providing world-class customer care to both internal and external customers. Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications. Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers. Complete and pass required Customer Service Representative process certifications provided by SEL. Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. Assisting with customer feedback tracking and driving to customer satisfaction. Requirements Have a minimum of 1 year of customer service experience. Have an associate degree or related business experience. Have strong computer skills. Can travel regionally up to 10% of the time. Can learn concepts and technical details of products. Have strong writing, proofreading, documentation, and communication skills. Can learn new skills and assume new responsibilities. Can work cooperatively in a team environment. Have experience with ERP or CRM tools. Have experience in a technical sales environment. Location We are open to this position being located in one of the following locations: Prattville, AL Dothan, AL Columbus, GA Competitive pay. Pay Range Data We anticipate filling this position as a Customer Service Representative I at $26.75 – $32.00 per hour. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills. Benefits Superior benefits. Inspiring work. People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options. We offer top tier medical, prescription, dental, vision, life, and disability insurance. We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits. SEL is an Equal Opportunity Employer: Vets/Disabled. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical. #J-18808-Ljbffr