General Manager, Enterprises

Overview At Offchain Labs, we aren’t just building products: we’re leading a movement. As pioneers in blockchain scalability and security, we're at the forefront of transforming how the world interacts with decentralized applications. We're laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency. At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you’re energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you. Why Offchain Labs? Offchain Labs is setting the pace for the entire Ethereum ecosystem. We built the Arbitrum stack that powers Arbitrum One, the most widely adopted Ethereum scaling solution that exists today. Arbitrum’s ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain Labs technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack. Arbitrum’s thriving ecosystem wouldn’t exist without our advanced technology stack. Arbitrum, Prysm, ZeroDev. These aren’t just product names. These are tools that are actively reshaping what's possible on Ethereum and advancing its core infrastructure. To top it all off? We’re backed by $124 million in funding. We’ve demonstrated consistent execution with billions in secured value, thousands of supported projects, and infrastructure processing millions of transactions seamlessly. The Role Offchain Labs seeks a General Manager, Enterprises to own the commercial strategy and collaboration with Product for the company’s blockchain services platform. The ideal GM is a leader who can seamlessly navigate technical complexity, commercial strategy, and team management while maintaining deep customer focus and driving measurable business outcomes in the rapidly evolving blockchain ecosystem. What You’ll Do Commercial Strategy Responsibilities: Develop the commercial strategy (e.g. potential revenue streams, growth and go-to-market strategies) and success metrics for our platform offering. Forge partnerships within the Arbitrum and broader Ethereum ecosystem to drive impact across our products. Represent the product(s) externally as a thought leader – evangelizing our offering at industry events, and with key partners or early adopters, to drive adoption and trust Customer Focus & Product Excellence: Maintain a razor sharp focus on delivering value to teams building onchain applications. Work directly with our users and customers to shape industry-leading products, and serve as a key stakeholder in the sales and business development process. Ensure that everything we ship as part of our platform offering is class-leading with no compromises on security, performance, or ease-of-use Product Collaboration: You will work closely with product teams to ensure the needs and feature requests of both existing and prospective customers are incorporated throughout the platform’s development. You will also provide product teams with deal-driven insights and timelines, helping prioritize features based on customer importance and active negotiations Cross-Functional Management: Build and lead a high-performing organization including product and design teams; coordinating closely with engineering leads. As a business unit leader, coordinate cross-functionally with Legal/Compliance (to navigate evolving crypto regulations), Security, Marketing, and Partnerships. Manage the Platform team’s KPIs and budgets, and communicate progress to OCL leadership Who You Are Strategic and Commercial Acumen: Visionary mindset to shape product strategy aligned with company goals, paired with data-driven decision-making. Understands product metrics, growth funnels, and can define OKRs. Business savvy to identify market opportunities. Experience defining go-to-market strategies and driving user growth/engagement metrics is important Enterprise Commercial & Deal Leadership: Proven ability to acquire, negotiate, and close complex enterprise and commercial deals, owning the full customer lifecycle from initial engagement through contract execution, onboarding, and long-term expansion. Experienced in managing strategic accounts, growing revenue through renewals, upsell, and cross-sell, and building trusted executive relationships to expand platform adoption over time Domain Expertise: Deep knowledge of digital wallets, payments, or Web3 products. Experience in consumer fintech (digital banking, payment apps, etc.) or crypto is required – mixed Web2/Web3 experience is a plus. Familiarity with blockchain tech, Ethereum ecosystem, and self-custody wallets is highly desirable, or a strong ability to learn these quickly Leadership & Execution Skills: Strong people leader able to recruit and build a diverse team. Excellent project management skills with the ability to prioritize effectively in a fast-paced, ambiguous environment. Has led cross-functional teams and can coordinate between technical, creative, and business stakeholders. Exceptional communication skills to articulate vision and strategy to both internal teams and external partners/users What You’ll Need 12+ years of experience in commercial leadership, enterprise sales business development, product strategy, or general management roles Proven Experience owning and scaling enterprise/ commercial revenue streams and go-to-market strategies Track record of acquiring, negotiating, and closing complex enterprise and commercial deals Experience managing strategic accounts, renewals, expansions, upsell, and cross-sell motions Experience leading cross functional teams across Product, Engineering, Marketing, Legal/ Compliance, and Partnerships Strong Background in fintech, payments, digital wallets crypto or blockchain platforms (mixed web2/ web3 experience is preferred) Demonstrated ability to operate in technically complex, fast-moving product environments Experience building leading and scaling high-performing teams Strong commercial, analytical and data-driven decision-making skills Executive-level communication and stakeholder management experience Perks Remote-first global workforce + NY office Annual company offsite + team onsites Professional reimbursement program (facilitates industry conference attendance, certifications, and more) Medical, dental & vision coverage (US + some other countries) 401k retirement plan + company match (US only) Wellness stipend Home office set up / ergonomic equipment program Attention Offchain Labs Job Seekers: This role cannot be performed in California, or Colorado. Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email View email address on click.appcast.io At Offchain Labs, we are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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