Supervisory Management and Program Analyst

General Manager Duties

As a Front Line Manager you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations. Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance. Develops findings and recommendations to resolve problems, improve processes, and support management decision-making.
• Analyzes program operations, policies, and procedures to identify inefficiencies, gaps, and areas requiring improvement. Evaluates the effectiveness of existing processes and recommends changes to enhance productivity, service delivery, and compliance with established requirements. Provides data-driven recommendations and advises management on the potential impact of proposed changes and provides data driven recommendations.
• Plans and carries out analytical projects and studies, including defining scope, identifying data requirements, and selecting appropriate analytical methods. Monitors progress and adjust approaches as needed to ensure timely and accurate completion of assignments. Prepares reports, briefings, and presentations summarizing findings, conclusions, and recommended actions.
• Evaluates workload, staffing, and resource utilization using available data systems and reporting tools. Provides recommendations to support workload balancing, staffing adjustments, and efficient use of resources. Assists in developing and refining performance measures and tracking mechanisms to assess program outcomes.
• Identifies program risks and develops mitigation strategies. Supports implementation of process improvements and monitors outcomes to ensure effectiveness and sustainability.

STANDARD POSITION DESCRIPTIONS (SPD): PD92313 Visit the IRS SPD Library to access the position descriptions.

Internal Revenue Service