Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

Rumpke

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position:

  • Answer phones promptly and courteously utilizing company procedures
  • Receive and respond professionally and courteously to all customer inquiries
  • Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
  • Identify customer's reason for canceling service and attempt to retain customers
  • Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
  • Ensure customer concerns are understood and clearly explain resolution to the customer
  • Process customer payments and assists customers with RumpkePay as needed
  • Work in conjunction with other departments to resolve customer issues
  • Log and record information on customer accounts
  • Create work orders/interactions, as needed
  • Work special data entry projects with accuracy and complete in time to meet deadlines
  • Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
  • Process online data entry for accounts based designated department
  • Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
  • Perform other duties as assigned
Supervisory Responsibility:
  • This position will not manage employees
Skills & Abilities Needed for Position:
  • Excellent verbal & written communication skills
  • Ability to maintain a professional appearance and demeanor
  • Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools
  • Proven analytical/problem solving skills for the customer and the company
  • Excellent customer service and data entry skills
  • Ability to work both independently and as a team, meeting and exceeding call center standards
  • Ability to research and identify the root cause of issues, make decisions, and solve problems
  • Ability to react well under pressure and treat others respectfully
Experience & Knowledge Needed for Position:
  • Bilingual skills are desired, but not required
  • 1-2 years of call center or customer service experience preferred
Physical Requirements in a Regular Workday:
  • Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
  • Occasionally stooping/kneeling/crouching/crawling
  • Continuously sitting
  • Rarely standing/walking
Additional Working Conditions/Aspects:
  • Ability to work flexible hours; expected to work nights and weekends as needed
  • Ability to work overtime, weekends, and/or holidays
  • Legally eligible to work in the United States
  • Valid driver's license (if applicable)
  • Must successfully complete pre-employment testing
  • Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.


Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Cincinnati, OH vacancy
  •  ...Call Center Representative American Health Associates, Inc. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent...  ...: Provide exceptional customer service to nursing home staff, physician... 
    Suggested
    Work at office

    American Health Associates

    Cincinnati, OH
    2 days ago
  •  ...Title Location 12145 Centron Place, Cincinnati, OH, 45246, United States Base Pay $16.00 - $18.00 / Year Job Category Customer Service, Call Center, High Volume Employee Type Full Time Non-Exempt Required Degree High school Minimum Experience 2 Years... 
    Suggested
    Full time

    Teasdale Fenton Cleaning and Property Restoration

    Cincinnati, OH
    3 days ago
  •  ...Loss Mitigation application. The specialist works to minimize customer complaints and frustration involved in understanding the complexities...  ..., Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable. Knowledge of all Loss Mitigation options... 
    Suggested
    Work at office

    Fifth Third Bancorp

    Cincinnati, OH
    4 hours ago
  •  ...DHA) (SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA, Veterans Preference does not apply.... 
    Suggested

    US Government Jobs

    Cincinnati, OH
    3 days ago
  •  ...About the job Call Center Representative At Sparkbit 360 , we believe that every brand...  ...that deserves to be seen. As a full-service marketing and public relations agency,...  ...role, you will be the frontline of our customer service, providing exceptional support... 
    Suggested

    Sparkbit 360

    Cincinnati, OH
    4 hours ago
  •  ...Call Center Representative Location: Norwood, Ohio Pay: $1819/hour Schedule: 1st shift, MondayFriday Type: Contract...  ...environments and are passionate about delivering excellent customer service. Key Responsibilities: Handle a high volume of... 
    Contract work
    Temporary work
    Local area
    Day shift

    LHH

    Dayton, KY
    14 hours ago
  •  ...Customer Service Representative Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Once selected for the Customer Service Representative position in SSA, you will... 
    Work at office

    US Government Jobs - Other Agencies

    Cincinnati, OH
    3 days ago
  • $650 per week

     ...Job Description CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group...  ...inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing...  ...information regarding products, services, and policies Resolve customer... 
    Temporary work
    Shift work

    Savard Group

    Cincinnati, OH
    4 hours ago
  • $20 per hour

     ...Call Center Representative 1st Shift - 8:00am to 5:00pm Pay Rate: $20 an hour LHH...  ...ideal for someone who enjoys working with customers, handling inquiries, and providing...  ...satisfaction Perform other customer service or administrative tasks as assigned... 
    Temporary work
    Local area
    Day shift

    LHH

    Cincinnati, OH
    2 days ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Cincinnati, OH
    2 days ago
  • $18.29 - $20.33 per hour

     ...Call Center Representative - Collections Job Category: Customer Service Requisition Number: LEGAL002077 Posted: May 26, 2026 Full-Time Cincinnati, OH 45202, USA Description $2k Retention Bonus during your 1st year of Employment! Are you looking to... 
    Full time
    Work at office
    Local area
    Monday to Friday
    Afternoon shift

    Weltmann Lighting LLC

    Cincinnati, OH
    1 day ago
  •  ...Care Center Representative Make an impact by joining our team and caring for the pets and...  ...based on performance. We are seeking a customer-centric and efficient Care Center...  ...pet parents understand the value of our services, and encouraging them to take advantage... 
    Flexible hours

    Pet Wow

    Crescent Springs, KY
    5 days ago
  • $26 - $28 per hour

     ...tracking process to measure performance and success. Support customer RFQs by coordinating with potential customers, sales, and...  ...experience in sales coordination, administrative support, or customer service preferred. Proficient in Microsoft Office, especially Excel... 
    Hourly pay
    Work at office

    Shorr Packaging

    Cincinnati, OH
    14 hours ago
  •  ...the Public Safety Manager, Communications Center, Call Center Representatives must determine the nature and location of calls requesting...  ...safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch,... 
    Full time
    Local area
    Long distance
    All shifts
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    UC Health

    Cincinnati, OH
    22 hours ago
  •  ...experience preferred A day in the life of a HSO Medical Call Center Agent: Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality Facilitate optimal patient access and maximize... 

    HealthSource of Ohio

    Cincinnati, OH
    4 days ago
  •  ...Will Call Customer Service Rep (CRL) Cincinnati, OH Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building... 
    Work at office

    Oldcastle BuildingEnvelope

    Cincinnati, OH
    4 hours ago
  • $35k - $37k

     ...Position: Customer Service Representative Location: Milford, OH (Onsite) Duration: FTE/ Direct Hire Job Description: • Handle inbound calls and email services inquiries on queries such as: 1) Process & status of Estimate or Supplement 2) Payment Status - Rental... 

    Tata Consultancy Services

    Milford, OH
    2 days ago
  • $17 - $19 per hour

     ...divh2Customer Service Representative with Voda Cleaning Restoration/h2pWe are seeking a friendly and detail-oriented Phone Customer Service Representative to join our team. This role involves assisting customers by scheduling appointments, providing information, resolving... 
    Hourly pay
    Full time

    IICRC

    Cincinnati, OH
    2 days ago
  •  ...Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and...  ...equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail... 

    U-Haul International, Inc

    Cincinnati, OH
    1 day ago
  •  ...Customer Service Representative Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position Reports To... 
    Temporary work
    Work at office
    Shift work

    Quipt Home Medical

    Newport, KY
    14 hours ago
  •  ...exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people....  .... Come join our team! Customer Service Representatives receive and respond to calls from customers. The... 
    Contract work
    Work at office
    Flexible hours
    Night shift

    Rumpke

    Cincinnati, OH
    1 day ago
  •  ...Customer Service Specialist At Baerlocher USA, we believe exceptional customer experiences start with exceptional people. We are looking for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes... 
    Temporary work
    Work at office

    Baerlocher USA

    Cincinnati, OH
    3 days ago
  • $20 per hour

     ...We are looking for a Customer Service Representative to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level... 
    Hourly pay
    Full time
    Contract work
    Part time
    Remote work

    DataAnnotation

    Wyoming, OH
    9 days ago
  •  ...Title: Customer Service Location: Milford, OH Hiring Mode: Full time Job Description ~ Handle inbound calls and email services inquiries on queries such as: # Process & status of Estimate or Supplement # Payment Status - Rental, Tow, Property Damage... 
    Full time

    Covetus

    Milford, OH
    4 days ago
  •  ...Napa Auto Parts - - Responsibilities: Respond to customer inquiries and place customer orders; Develop and broaden customer relationships; Provide guidance and advice to less experienced representatives; Expedite backorders and source products; Handle customer returns... 

    NAPA Auto Parts

    Covington, KY
    3 days ago
  •  ...Summary: ARC Document Solutions, Inc. ( is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or personally from customers... 
    Monday to Friday

    American Reprographics Company

    Cincinnati, OH
    22 hours ago
  • $18 - $25 per hour

     ...Customer Service Representative Join PDQ Doors Where Every Call Opens the Door to a Great Career! Customer Service Representative | Milford, OH Hourly Pay: $18$25 | Full-Time Position Shift: Monday - Friday 8am-5pm Do You Thrive on Helping Others, Solving Problems... 
    Hourly pay
    Full time
    Monday to Friday
    Shift work

    Guild Garage Group

    Milford, OH
    14 hours ago
  • $20 - $22 per hour

     ...Position: Customer Service Representative Location: Arlington, VA $20-$22 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient – Will be opening and closing by themselves... 
    Hourly pay
    Monday to Friday
    Shift work

    Insight Global

    Cincinnati, OH
    2 days ago
  •  ...largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitmen Customer Service, Customer Service Representative, Representative, Data Entry, Retail, Skills... 

    Rumpke Consolidated Companies, Inc.

    Cincinnati, OH
    3 days ago
  •  ...Job Title: Customer Service - Insurance Location: Milford, OH (onsite) Duration: Fulltime Interview Process: Onsite Job Description A global leader in IT services, consulting, and business solutions, leverages technology for business transformation... 
    Full time

    Holistic Partners, Inc

    Milford, OH
    10 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!