Student Financial Services Manager

Job Description

Job Description

Job Description: Located in the division of Enrollment Management and part of the Student Financial Services team, this position has a primary focus on the oversight of day-to-day Student Accounts operations. They are responsible for the delivery of comprehensive, high-quality service related to student billing, loans, and account management. The individual serves as the direct supervisor for members of the student accounts team and is responsible for ensuring efficient office operations and accurate financial processes.Location: GlensideEssential Functions: Provide comprehensive, high quality customer service to all internal and external customers via in-person, phone and email.Supervise two members of the student accounts teamAssess all Glenside student and organizational fees and discounts, including supplemental charges from the campus community, ie health, counseling, mail, and athletics. Post statements.Third party coordination and special invoicing, ie TEACH, OVR, REAL, high schoolsProcess, deposit and receipt entry of student and organization paymentsManage the posting of private loan disbursements and returnsMaintain databases with current fees, discounts, and assessment rules.Support Colleague SAS implementation, serve as Colleague super user upon implementation.Update and maintain web content, ensuring accuracy, accessibility, and a user-centered experience. Assist the development and ongoing management of a unified Student Financial Services website.Lead transition to TouchNetEffectively managing outreach for current students with outstanding account balances. Work with institutional stakeholders to develop a plan, coordinate messaging and support team in outreach efforts.1098T reporting and supportRefunds - approval, transmission to Bankmobile, check refund requestsReconciliation of student billing with invoices from other departments - Follette, 2U, etc.Maintain knowledge of federal and state regulations and responsibilities, as related to Title IV and other financial aidMarginal Functions:Perform other duties as assigned by the Associate Vice President for Student Financial Services or other senior management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high-volume activity or need.Required Knowledge, Skills and Abilities:Communication: Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: supervisor, coworker, parent, student, other University employees).Customer Service: Able to work professionally and positively with prospective students, current students, parents, high school representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary or being able to refer an individual to a more appropriate team member. Able to empathize with others understand the various perspectives that individuals bring to a situation, and address those perspectives. Has a friendly demeanor and welcoming disposition.Project Management: Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion.Technology: Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs.Cultural Understanding: Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger communityEmotional Intelligence: Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere while on campus and while representing the office off- campus.Understanding of compliance with federal and state regulations as related to student accounts receivableUnderstanding of compliance with Generally Accepted Accounting Principles (GAAP)Excellent written, communication, and interpersonal skillsAbility to prioritize and manage multiple tasks concurrentlyMinimum Qualifications:A bachelor's degree and at least 5 years of experience in the field or related field. Experience in a higher educational setting is a plus.Familiarity with Microsoft Dynamics Great Plains, Colleague, PowerCampus, CashNet, Transact and/or similar software is a plus.Application Instructions:Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at  We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work. At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check. Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.Position Code: AC019F