Lock Box Specialist (1074) at BC Forward in Cincinnati, Ohio

Lock Box Specialist

Location: Cincinnati, OH (895 Central Avenue, Suite 600, Cincinnati, Ohio 45202) Duration: Contract - 6 months Pay Range: $22/hr $24/hr (W2) About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Lock Box Specialist to join our operations team. The ideal candidate will have experience in high-volume mail processing, lockbox operations, and data entry and a proven ability to execute routine tasks accurately, meet production goals, and maintain documentation standards.

Work Schedule:

• Monday: 5:00 a.m. to 1:30 p.m.
• Tuesday-Friday: 6:00 a.m. to 2:30 p.m.
• Flexibility required. Hours may shift to 8:00 a.m. to 4:30 p.m. based on business needs during RITA tax season.

Responsibilities:

• Operate incoming mail equipment, including Falcon and transport machines, and perform manual extraction.
• Follow defined procedures to file, record, process, service, and organize product or process documentation.
• Assist in reviewing documentation to ensure proper procedures are followed for basic activities.
• Perform routine operational and administrative tasks with accuracy and within deadlines.
• Provide service related to routine billing inquiries, service requests, suggestions, and customer complaints as needed.
• Execute basic maintenance tasks on equipment as scheduled or required.
• Meet production goals and maintain accuracy across high transaction volumes.
• Complete other duties as assigned.

Required Skills & Qualifications:

• 0-1 year of experience in business operations or general office environments.
• High School Diploma or GED. College degree preferred.
• Ability to stand for 8+ hours, twist, bend, squat, and lift up to 20 pounds.
• Ability to operate mail transport machines and key data with accuracy.
• Proficient 10-key skills with high speed and accuracy; comfortable with multiple computer systems and applications.
• Proficient in Microsoft Office applications.
• Excellent customer service, verbal and written communication, and interpersonal skills.
• Good judgment, decision-making ability, and capacity to work under pressure and meet deadlines.
• Analytical, research, and problem resolution skills with strong attention to detail.
• Basic understanding of accounting principles and loan documentation.
• Basic knowledge of banking policies, procedures, and governmental regulations.
• Experience with payment delivery channels such as Lockbox, ACH, wires, and OLDS.

Preferred Skills:

• Experience in credit card, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance operations.
• Proven ability to manage high transaction volumes and meet production targets independently.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.