Associate Restaurant Manager

Job Details: Job Location: 001975 - Delran, Delran, NJ 08075 | Position Type: Associate Restaurant Manager | Salary Range: $18.00 - $22.00 Hourly Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage during operating hours and direct supervision of operations in an individual restaurant. The ARM is responsible for driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food‑handling procedures and operational processes, and exercising shift‑to‑shift financial control to meet the restaurant profit margin targets. In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments, and screening of prospective employees under the direction of the RGM. The ARM performs hands‑on operational duties, trains staff on an ongoing basis, responds to customer service needs, and models appropriate skills and behaviors in the restaurant. Key Responsibilities Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food‑handling procedures and operational processes Exercising basic, shift‑to‑shift financial control to meet profit margin targets Principal Accountabilities Customer Satisfaction / Product Quality Maintain fast, accurate service and positive guest relations; ensure products are consistent with company quality standards Drive customer‑focused culture by serving as a role model in resolving customer issues and training managers and crew to exceed service standards Track, analyze, and resolve sources of customer complaints Ensure food safety standards are met Financial Develop and drive the restaurant annual operating plan Analyze sales, labor, inventory, and other controllable accounts on a continual basis and take corrective action to meet margin and sales growth targets Train and mentor subordinates on financial analysis and profitability tips for the restaurant Develop store CAPEX requests and serve as the principal interface with all vendors Operations Ensure facilities and equipment are maintained to company standards Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals Oversee development and revision of weekly management and crew schedules Human Resources Direct all restaurant‑level HR activity, including crew hiring, learning‑zone planning and execution, performance management, compensation, and employee relations up to termination Provide hands‑on training for management staff in advanced learning‑zone modules and develop shift managers and assistant general managers for higher responsibilities Develop and monitor staffing plans and direct crew sourcing activities Manage the work environment on all shifts to ensure fair treatment and adherence to all workplace regulations Success Measures Achievement of the restaurant annual operating plan Margin improvement over previous year sales growth Weekly/period restaurant performance in sales, labor, and COGS PRC results and DISSAT scores Learning‑zone certification levels, crew turnover, and staffing levels Qualifications Customer Service Excellence Fully aware of customer needs and ensures they receive quality products and service Maintains extremely high standards of product quality and speed, constantly monitoring performance against standards Exhibits a strong eye for detail and cleanliness; presents a positive image through tidy appearance of self and employees Interacts with customers proactively and consistently seeks to improve the customer experience Uses customer feedback tools and techniques to inform decisions and enhance restaurant performance Team Leadership Supervises and coordinates staff; delegates tasks appropriately Maintains control in difficult situations and provides clear direction and authority Leads by example, communicates goals, and links performance to restaurant objectives Coaches staff to drive performance against objectives and provides constructive feedback Demonstrates principled leadership and celebrates achievements, generating pride and commitment Business Savvy Identifies problems quickly and implements solutions to ensure customer satisfaction Focuses the team on critical business issues; plans, organizes, and delegates for peak efficiency Ensures team members use available business tools Analyzes financial data accurately, identifies trends, and follows through with action Builds sales and achieves margin targets using business knowledge Team Development Identifies staff development needs and action plans Ensures all employees receive opportunities to learn and demonstrate new skills Transfers knowledge through demonstration, feedback, and formal assessment of progress Restaurant Operations Technically proficient in all aspects of food preparation, production, and delivery Has detailed knowledge of key food‑handling and food‑safety procedures; familiar with basic restaurant equipment troubleshooting Maintains detailed knowledge of all company product standards Educational Attainment / Experience Requirements High school diploma or GED Supervisory experience in food service or retail environment Demonstrated ability to maintain financial controls and coach train hourly employees Proven ability to drive customer satisfaction, financial performance, and employee satisfaction Pay and Benefits Hourly wage: $18.00 – $22.00 PTO accrual: 4.0 hours per pay period (13 days per year) for the first 5 years; 5.54 hours per pay period (18 days per year) thereafter Eligible for medical, dental, and health insurance Short‑term and long‑term disability after 90 days of employment Period bonus eligibility if store achieves desired goals Disclaimer: The list of requirements, duties and responsibilities is not exhaustive but is the most accurate for the current job. The Company reserves the right to revise the job description and require other tasks as circumstances change. #J-18808-Ljbffr Summerwood Master