Admissions Coordinator

Admissions Coordinator

Emerald Nursing & Rehab Lancaster is looking for an organized, detail-oriented Admissions Coordinator to guide new residents and their families through a smooth, welcoming admissions process. You'll be the first point of contact for many families during a vulnerable time — someone who combines strong administrative skills with genuine warmth and clear communication. If you thrive on juggling details, building relationships, and making people feel taken care of, we'd love to hear from you.

What You'll Do

• Evaluate prospective residents against facility criteria, considering medical, financial, and social needs
• Gather and verify admission documentation — medical records, insurance information, financial details, and personal preferences
• Coordinate with clinical and support departments to prepare for each new resident's arrival
• Complete and manage all admissions paperwork, including consents and agreements
• Maintain accurate, up-to-date resident records
• Represent the facility to prospective residents and families through tours and marketing materials
• Build and maintain relationships with referral sources such as hospitals and community organizations
• Assist with insurance verification, pre-certification, and payment options
• Uphold every resident's dignity, rights, and respect throughout the admissions process and beyond

What We're Looking For

• Bachelor's degree in healthcare administration, social work, psychology, or related field preferred (equivalent experience considered)
• Prior experience in long-term care or skilled nursing facility admissions is essential
• Working knowledge of Medicare, Medicaid, Managed Care, and HMO processes and reimbursement procedures
• Familiarity with electronic health record systems, especially PointClickCare, a plus
• Excellent organizational skills and a sharp eye for detail
• Strong written and verbal communication skills in English
• Ability to work independently, manage competing priorities, and stay composed under pressure
• A genuine interest in caring for the elderly and a collaborative, professional attitude
• Reliable attendance and a professional demeanor

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• PTO