Collections Specialist

Client Overview

Our client is a global professional services firm looking to add a Collections Specialist to their Revenue Management team in the Boston office.

Salary/Hourly Rate

$37/hr - $42/hr

Position Overview

This Collections Specialist is responsible for managing collections activities, analyzing accounts receivable, resolving billing issues, and supporting attorneys and clients throughout the collections process. The ideal candidate is a proactive professional with strong analytical, communication, and problem-solving skills who thrives in a fast-paced, deadline-driven environment. This Collections Specialist reports to the Billing Manager and requires flexibility to work overtime as needed.

Responsibilities Of The Collections Specialist

• Manage daily collections activities, including inventory reviews and account follow-up.
• Collaborate regularly with Billing Attorneys to review outstanding accounts receivable and determine collection strategies.
• Conduct monthly meetings with Billing Attorneys to review aged receivables and provide status updates to management.
• Prepare collections and accounts receivable reports for attorney review and discussion.
• Perform account reconciliations, with a focus on high-risk accounts.
• Evaluate and recommend best practices for collection efforts.
• Contact clients regarding outstanding payments and assess collectability.
• Investigate and resolve short payments promptly.
• Assist with accounts receivable analysis, e-billing invoice rejections, invoice resubmissions, and credit/retainer refunds.
• Proactively communicate accounts receivable information to management.
• Handle client calls and inquiries related to collections activities.

Required Experience/Skills For The Collections Specialist

• Minimum 3 years of collections experience.
• Extensive knowledge of collections processes and best practices.
• Strong analytical, negotiation, and communication skills.
• Excellent organizational and project management abilities.

Preferred Experience/Skills For The Collections Specialist

• Collections experience within a professional services environment, such as Legal, Accounting, Insurance, or Healthcare.
• Experience with Aderant software.
• Experience with eBilling Hub.

Education Requirements

• Bachelor's degree in Accounting, Finance, or a related field is preferred.
• Equivalent combination of education and relevant experience will be considered.

Benefits

• Discretionary bonus.
• Medical insurance with optional Health Savings Account (HSA).
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Healthcare Flexible Spending Account (FSA).
• Dependent Care Flexible Spending Account (FSA).
• 401(K) plan.
• Paid vacation and sick time.
• Employee Assistance Program (EAP).
• Additional benefits may include accident insurance, supplemental life insurance, disability insurance, critical illness and cancer insurance, pet insurance, and commuter/transit programs where available.