CPhT Certified Pharmacy Technician

Job Description

Job Description

Certified Pharmacy Technician (CPhT) – Hospital Outpatient Pharmacy

Commonshare Pharmacy | Richmond, Virginia
30 Hours per Week
Current Hours: Monday–Friday, 9:00 a.m.–5:00 p.m.
Required Availability: Every Tuesday and Thursday

Make a Difference Through Medication Access

Commonshare is seeking an energetic, compassionate, and dependable Certified Pharmacy Technician (CPhT) to join our mission-driven outpatient pharmacy team. This position combines pharmacy operations, patient service, prescription fulfillment, medication inventory, community outreach, and hospital-based Meds2Beds support.

The ideal candidate brings a positive, “can-do” attitude and treats every patient, caregiver, prescriber, hospital employee, and visitor with patience and respect. This is an excellent opportunity for a pharmacy technician who enjoys working independently, solving problems, building relationships, and helping patients receive the medications they need.

Key Responsibilities

Patient Service and Pharmacy Growth

• Deliver warm, compassionate customer service during every interaction.

• Conduct Meds2Beds rounding with hospital nursing units to support safe transitions from hospital to home.

• Coordinate with nurses and care managers to obtain and complete discharge medication orders.

• Contact existing patients regarding prescription refills, medication adherence, and updated prescriber information.

• Communicate with physician offices to understand patient needs and explain Commonshare’s pharmacy services.

• Assist patients with curbside pickup, Meds2Beds delivery, and home-delivery services.

• Process pharmacy, gift shop, and retail transactions accurately.

• Assist hospital visitors with gift shop merchandise and other retail needs.

Pharmacy Technician Duties

• Complete patient intake, eligibility, and demographic verification.

• Accurately enter prescriptions and patient information into the Pioneer pharmacy management system.

• Maintain complete patient profiles, including allergies, insurance information, third-party billing details, and clinical notes.

• Enter and verify required customer information for controlled-substance transactions using Pioneer or required logbooks.

• Prepare, fill, label, and package prescriptions under pharmacist supervision.

• Ensure prescription labels contain the correct medication directions, or SIG.

• Review prescription information while filling to confirm the correct medication, strength, dosage form, quantity, and patient.

• Resolve common insurance claim rejections independently and escalate concerns when appropriate.

• Prioritize prescriptions based on patient needs and communicate urgent requests to the pharmacist on duty.

• Process prescriptions in accordance with federal and Virginia pharmacy laws and regulations.

• Assist with vaccination services within the technician’s training, certification, and authorized scope of practice.

Inventory and Delivery Support

• Receive, organize, count, and maintain prescription and retail inventory.

• Perform medication cycle counts and investigate inventory discrepancies.

• Identify products requiring reorder and communicate purchasing needs.

• Select the correct medication and package size for each prescription.

• Maintain clean, safe, and orderly pharmacy workstations, shelving, and retail areas.

• Package, label, and ship prescriptions for home delivery.

• Assist with local medication delivery, curbside service, and Meds2Beds activities as assigned.

Communication and Teamwork

• Regularly update the pharmacist and team members regarding workload and prescription status.

• Coordinate meal periods and work breaks with the pharmacist on duty.

• Communicate outstanding work and patient needs during shift transitions.

• Use professional telephone etiquette with patients, healthcare providers, hospital staff, and coworkers.

• Participate actively in staff meetings, pharmacy discussions, and training.

• Recommend practical improvements to pharmacy procedures, workflow, and patient service.

• Adapt effectively in a growing, mission-oriented pharmacy environment.

Required Qualifications

• High school diploma or equivalent.

• Active Virginia Pharmacy Technician registration in good standing.

• Certified Pharmacy Technician credential; PTCB certification preferred .

• Previous community, retail, outpatient, or specialty pharmacy experience.

• Pharmacy technician immunization administration certificate.

• Current CPR/BLS certification.

• Valid driver’s license, reliable transportation, and acceptable driving record.

• Ability to successfully complete required criminal background checks, including a Virginia State Police background check.

• Ability to work approximately 30 hours per week, including every Tuesday and Thursday.

• Strong attention to detail, reliability, communication skills, and commitment to patient confidentiality.

Preferred Qualifications

• Hospital or health-system pharmacy experience.

• Experience with PioneerRx or another pharmacy management system.

• Experience with Meds2Beds, discharge prescriptions, prescription delivery, insurance billing, inventory management, or vaccination services.

• Familiarity with controlled-substance documentation requirements.

What Commonshare Offers

• Competitive compensation.

• Approximately 30 hours per week with a flexible schedule.

• Employee pharmacy and retail discount.

• Supportive, collaborative working environment.

• Direct interaction with hospital care teams and community healthcare providers.

• Meaningful work improving medication access and helping patients transition safely home.

• Opportunity to contribute ideas and grow with a mission-driven nonprofit pharmacy.

FLSA Classification: Non-Exempt

Commonshare is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.