Field Service Technician - HW - New Orleans, LA

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS. Job Role Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures. Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region. Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives or leadership. Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures. Communicate required follow up actions to primary assigned representative. Minimum Required Skills And Knowledge Excellent time management and professional communication skills both internal to Varian and externally to customers. Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills. Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field. Basic knowledge of electronic, electro‑mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment including Digital Multimeter (DVM/DMM), and Digital Oscilloscope. Basic technical experience with micro‑computers/PC based systems. Basic technical knowledge and experience with simple hand tools. Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID‑19), annual TB testing, and other assigned training. Minimum: HS Degree or Equivalent. Preferred: vocational training or military experience with electronics. Other Desired Skills And Knowledge Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications. Required certifications and training: has completed all required VMS training classes for HW Preventive Maintenance. Experience level with business tools: familiar with business tools such as e‑mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Strong ability to manage customer expectations while building and maintaining positive relationships. Candidate must live within close proximity or be willing to relocate to New Orleans, LA. This is a field based “remote” position that requires onsite work at several local customer locations. The Base Pay Range for this position is $50,210–$69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits include medical, dental, and vision insurance; 401(k) retirement plan; life insurance; long‑term and short‑term disability insurance; paid parking/public transportation; paid time off; paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the law: Applicants and employees are protected under federal law from discrimination. Reasonable accommodations are available for persons with disabilities as part of our commitment to equal employment opportunity. #J-18808-Ljbffr Siemens Healthineers