Customer Service Coordinator

Customer Service Coordinator

Consolidated Chassis Management, LLC (CCM) is the nation's largest independent chassis pool manager and a leading intermodal services provider. Our mission is to deliver unparalleled intermodal equipment and fleet management solutions that optimize chassis and fleet operations and enhance supply chains across major ports, carriers, and inland hubs throughout the United States. Consistently evolving to meet the changing needs of the marketplace, CCM draws on nearly two decades of expertise to provide scalable, reliable, and efficient solutions, including a state-of-the-art technology platform that simplifies chassis provisioning and supports supply chain fluidity, as well as a best-in-class comprehensive suite of services and solutions responsive to market dynamics. Through innovation, collaboration, operational excellence, and a commitment to customer satisfaction, CCM delivers safe, efficient, and dependable intermodal solutions that drive value for customers and stakeholders and advance the future of intermodal logistics.

Position Summary:

CCM is looking for a Customer Service Coordinator who will be responsible for onboarding newly registered Motor Carriers and will be the first point of contact for our rapidly expanding South Atlantic Chassis Pool (SACP) customer base. This is a local role domiciled in Savannah, GA. The Customer Service Coordinator will support Fleet Administration, Field Operations, and Commercial and Corporate Finance teams by providing accurate and critical information to support our SACP customers.

Responsibilities:

• Utilize multiple CCM systems to provide essential information regarding Chassis Pools, Steamship Lines, Chassis information, and location,
• Provide carriers with documentation on how to use CCM's booking system, including how to register, retrieve registration status, manage step-by-step booking process and return locations.
• Knowledge of CCM's responsibilities for over-the-road repairs and keep downtime information available to assist carriers at all times.
• Learn the locations of the SACP Ports, Rails and Depots, hours of operation, and contact information.
• Able to clearly explain the invoicing process to inquiring carriers.
• Verify which chassis numbers are SACP pool chassis and provide requested information about each unit, including items such as provider name, tag number, VIN number, last FMCSA.
• Work a queue of applications to ensure that initial motor carrier registration requirements are met timely. Those include verifying the standard carrier alpha codes of the motor carriers, ensuring they are an operating entity in the South Atlantic region, and validating motor carriers DOT safety status/rating in FMSCA SAFER.
• Communicate with motor carriers on issues with their registrations.
• Provide support with reports and KPI's on the progress of registrations.
• Other duties as designated by management.

Requirements:

• Strong customer service and communication skills, both written and oral
• Bilingual (English/Spanish) a plus
• Strong organizational skills
• Ability to work in a fast-paced and demanding environment.
• Proficiency in Microsoft Excel
• Prior working experience in Intermodal/Shipping is preferred.
• Superb administrative skills, including document administration and file maintenance.
• Critical thinking skills, attention to detail, and must be a self-starter.

Benefits:

• Competitive salary with performance incentives
• Health Care, Dental, and Vision Insurance
• Life, Short-Term & Long-Term Disability Insurance
• 401(k) with Company Contribution
• Paid holidays and vacation
• HSA, FSA, & Dependent Care FSA, as well as Legal, Hospital, & Pet Insurance
• Professional development and growth opportunities
• Collaborative and innovative work environment