Engagement Manager - Fraud Strategy

Job Description

Job Description

Role Overview:

• Drive timely & flawless execution on end-to-end delivery of project workstreams
• Provide thought leadership and drive innovative and effective solutions to business problems
• Ownership of overall timelines including coordination with partner teams
• Effectively guide the team in unstructured problem-solving utilizing business acumen, sophisticated analytics and other tools.
• Superior communication and presentation skills including upto senior management/C-suite at the client organization.
• Build and leverage strong relationships with client organizations.
• Explore additional opportunities and partnering with other teams to identify appropriate solutions for clients

Key Responsibilities

• Design, optimize, and monitor SMB and Consumer fraud strategies across Card-present (CP) and card-not-present (CNP) transactions, Identity and Synthetic fraud, first party fraud and account takeover fraud.
• Develop and fine-tune rules-based and score-based strategies to balance fraud losses, false positives, and customer experience
• Drive fraud loss reduction initiatives while maintaining approval and customer satisfaction KPIs
• Perform root-cause analysis on fraud spikes, emerging attack patterns, and vendor performance issues
• Identify emerging fraud trends such as BIN attacks, merchant breaches, synthetic identity-linked debit misuse, etc.

Required Qualifications:

• Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
• 10+ years of experience in Fraud strategy (preferably in Payments, Merchant processing or similar business models)
• Strong understanding of US payments fraud landscape
• Experience related to on-boarding and transaction monitoring fraud strategies.
• Required technical skills include familiarity with Hive, PySpark, SQL, Python, ML tools and tableau / other data visualization techniques

Preferred Qualifications:

• Familiarity with SMB fraud/risk typologies including Buyer and Seller side risk.
• Ability to drive thought leadership to build real time Fraud solutions.
• People Leadership experience.
• Demonstrated leadership ability and willingness to take initiative.
• Strong program management skills and ability to deal with ambiguous/use defined problems.
• Outstanding written and verbal communication skills, proficiency in executive level communications – creating slides, decks and building data dashboards