Collections/Claims Specialist - Indianapolis, IN (ON-SITE)

Key Responsibilities Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts Contact debtors via phone, email, and fax to discuss account status and secure payment Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies Process requests for authorization hold removals and ensure timely follow-up Utilize skip tracing techniques to locate hard‑to‑reach individuals Investigate and resolve billing discrepancies, disputes, and client concerns Monitor aging reports to ensure timely collection and accurate account status updates Maintain detailed and accurate records of all collection activities and communications Build professional, trust‑based relationships with clients to encourage repayment and prevent future delinquencies Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options About this role Work schedule: Monday - Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, occasional Saturday morning hours Training schedule: Monday - Friday 9:30am - 6pm EST Engage consumers and assist them with managing their delinquent accounts Using a consultative approach, help consumers identify the most suitable solutions Negotiate to resolve the balance due in the best interests of all parties Create a sense of urgency using a customer service demeanor Remain compliant, positive, and professional at all times Compensation Starting hourly pay: Starting at $16.00 per hour, with potential for a higher base rate based on experience, plus uncapped performance commission and bonus potential Conversion base salary: $40,000 - $50,000 Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays Full‑time work: (40 hours per week) schedule Paid training: Designed to set you up for success Day 1! Supportive team and collaborative culture What You’ll Need HS Diploma or GED required; College Degree a plus but not required Punctuality (must have reliable attendance) 1+ years’ experience preferred in collections, sales, telemarketing, medical billing, call center, customer service, and banking Must attend full training schedule Ability to commit to working a full‑time schedule with weekends as assigned Coachable (must have willingness to learn) Must have reliable transportation Strong verbal communication skills (ability to persuade and negotiate) Computer skills: document calls and navigate software packages, databases, and the internet Ability to maintain confidentiality and high level of trustworthiness Ability to maintain professionalism within the work environment #J-18808-Ljbffr Phaxis