Asset Protection Service Associate - Bay Plaza Mall

Asset Protection Service AssociateThe Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.Primary Responsibilities:Customer Service Greets and assists customers in finding products and delivers outstanding customer serviceDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededShrinkage & Safety Provides a strong visual presence on the sales floor to deter theftDrives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the systemParticipates in company Asset Protection and Safety programs and enforce standards as they relate to safety and securityMaintains, supports and communicates awareness programs in storeCoaches and trains all associates on the Store Shrink Action PlanMaintains a fair and consistent set of standards using excellent judgment and discretionDocuments significant theft incidents and preventionsReports infractions of company policy to Asset Protection and/or store managementProvides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as neededPerformance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendanceCore Competencies & Accomplishments:Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgencyWhat you get:If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit Range USD $18.50/Hr -USD $23.13/Hr.