Parts Counter

Job Purpose:- The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.Key Responsibilities:- Assist customers in identifying and locating the correct parts and accessories for their needs.- Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.- Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.- Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.- Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.- Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.- Stay informed about new products, industry trends, and advancements in parts and accessories.- Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.- Assist in preparing and conducting parts promotions and sales events to drive business growth.- Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceSupplemental voluntary insurances available.Life Insurance is fully funded by the employerEmployee assistance programEmployee discountPaid time offBirthday day offRecognition for longevityParental leaveReferral programHealth Club/Recreation Center membership reimbursementsEmployee Team Member Programs and more!Required Education:- High school diploma or equivalent is required.Required Experience:- Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.- Proven track record of providing excellent customer service and support in a retail or parts environment.- Experience with inventory management systems and processes is highly desirable.Required Skills and Abilities:- Strong knowledge of automotive or machinery parts and components.- Excellent communication and interpersonal skills to effectively interact with customers and team members.- Proficiency in using computer systems and software for inventory and sales transactions.- Ability to multitask and manage time effectively in a fast-paced environment.- Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.- Ability to lift and handle heavy parts and equipment as needed.- Demonstrated ability to work independently as well as part of a team. #J-18808-Ljbffr