Membership Manager

Date: September 1, 2026 Location: New York, NY (Hybrid) Classification: Non-Exempt Supervisor: Director of Development Compensation: $70,000–80,000 per annum, with benefits Position Summary The Membership Manager is a full-time position that reports to the Director of Development. This position is considered non-exempt and works closely with the Development team to execute the organization’s fundraising efforts, which include a membership program, online appeals, special events, and other revenue generating initiatives. Responsibilities Monitor and execute annual membership calendar Manage CRM database, ensuring payments are logged on a weekly basis Process renewals, acknowledgements, special appeals and premiums along with Development team Ensure excellent stewardship of all members and online donors Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants Develop data-driven approaches to improve member retention and recruitment Assist with creating and coordinating social media promotions for membership and development-related events Utilize file segmentation and testing to better target offers for increased response and retention rates Manage membership communications platform and coordinate with CRM database Produce monthly membership reports and other reports as needed and maintain CRM database manual Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with the Development team Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed Create compelling emails, donation pages, and social media promotions Help support all aspects of fundraising events Assist with grants research, proposal preparation and grant reporting Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings Other duties as assigned Qualifications & Competencies 3+ years of nonprofit membership experience Proficiency with Raiser’s Edge Proven track record of success in helping to organize special events and work with donors Commitment to providing excellent customer service Commitment to excellence in database administration Strong written and oral communications skills Strong attention to detail Ability to balance multiple constituencies and manage multiple projects Ability to work independently and be self-directed as well as part of a team A passion for poetry, literature, and the arts a plus #J-18808-Ljbffr