Sales Specialist

Sales SpecialistHot JobTX North Richland Hills - North Richland Hills, TX 76180; CA Oceanside - Oceanside, CA 92056OverviewSalary Range $20.00 - $27.00 Hourly Position Type Full TimeDescriptionSummary/Purpose of the Position:The Sales Specialist is responsible for providing outstanding service and support. This role supports the sales organization by ensuring a positive end-to-end customer experience throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness, accuracy, and proactive engagement across multiple channels and collaborates with Small Business customers, the sales organization, and internal teams. Duties and Responsibilities:Serve as primary sales support contact for Small Business accountsSupport account growth by providing timely quotes, product information, and order assistance via phone, email, or webchatMonitor open quotes, open orders, lead times, and backorders for assigned territory by verifying product availability, delivery timelines, and vendor informationMaintain account accuracy by updating contacts, preferences, ship-to locations and pricing information by reconciling and updating customer information in ERP and CRM systemsProvide escalated support for recurring issues affecting customer segmentsTrack and resolve customer issues to ensure minimal disruption to account activityDeliver fast, friendly service designed to strengthen the customer relationship and improve retentionDirectly and indirectly responsible for product qualityPerforms other duties as assigned by management to support the businessQualificationsSpan and Scope Partner with Sales to proactively identify gaps or opportunities within Small Business customers Collaborate with product teams and vendors when unique or new product information is required Decision-Making Authority: Guided Complexity: Moderately Complex Skills Prior ERP system experience required Proficiency in Microsoft Office (Outlook, Word, Excel) Professional phone and email etiquette Strong attention to detail, accuracy, and organization Excellent verbal and written communication skills Ability to maintain professional communication via phone and email Ability to manage multiple tasks and meet deadlines in a fast-paced environment Bilingual skills are a plusEducation & Experience 2-3+ years of experience in customer service or sales support (industrial distribution or manufacturing preferred) High School Diploma or GED required, associate's degree preferred Experience with providing quotes, customer support, or account management Technical product background or experience in distribution/supply chain is a plus Proficiency in Microsoft Office (Outlook, Word, Excel) Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards