Bilingual IT Operation Manager

Matchpoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber, Robinhood, Netflix, Airbnb, Google, and more. With a growing international presence across North America, Europe, Asia, and South America, we help organizations turn ideas into outcomes through cutting-edge technology, industry best practices, and deep technical expertise.

We're expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative, high-growth environment.

Position Title: Bilingual IT Operation Manager

Duration: 6+ Months

Location: Houston, TX 77056

Position Type: Onsite

Pay Range: $65 - $70/hr.

Job Description:

• On-site Bi-Lingual (Eng/ Japanese) IT Operation Manager who needs to communicate with their IT staff in US and Japan and manage their IT operation who could be a backup of their IT expatriate's manager from Japan.

Required Skills:

• Basic proficiency in M365 (including Office applications), networking (LAN/WAN/remote access), and hardware devices (PCs, multifunction printers, etc.)
• Understanding of corporate systems (accounting, HR, etc.) and major cloud services
• Ability to strictly adhere to IT security policies and ensure compliance
• Capability to handle initial responses to incidents (performing basic troubleshooting to isolate issues with infrastructure, applications, etc.) and execute appropriate escalation procedures (experience in IT management/operations is a plus)

What will you do:

• Act as a liaison between the headquarters IT department and local users (understanding headquarters policies and driving their local implementation and adoption)
• Proactively manage the local IT environment (especially the office environment) to ensure stable operations (accurately managing IT assets, contracts, and configuration data)
• Effectively manage local vendors to ensure service quality
• Understand linguistic and cultural differences and facilitate smooth communication
• Take initiative rather than waiting for instructions; identify local issues from the user's perspective, lead the resolution process, and propose improvements.

Matchpoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recall, transfers, leaves of absence, compensation, and training.