Neighborhood Service Specialist

Job Description

Job Description

Location: Indianapolis, IN

About Redwood:
At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:
• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview:

The Neighborhood Service Specialists plays a critical role in supporting Redwood Neighborhoods by providing hands-on maintenance expertise, operational support, and guidance to on-site teams. This position ensures Neighborhood standards are upheld through preventative maintenance, timely repairs, and effective onboarding of new Service Technicians. The Neighborhood Service Specialist serves as a mobile resource, filling in at neighborhoods experiencing vacancies or increased workload, and works closely with Regional Managers to ensure smooth operations and resident satisfaction.

Duties & Responsibilities:

• Fill in at sites with Service Technician vacancies.
• Onboard and support new Service Technicians as it relates to policy and procedure.
• Perform site inspections under the direction of the Regional Manager and Vice Presidents of Property Operations.
• Obtain bids, interview contractors, conduct follow up and support special projects as assigned.
• Assist current neighborhood teams as needed and directed by the Regional Manager.
• Repair and maintain facilities, buildings, grounds, and equipment at assigned Neighborhood.
• Perform light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.
• Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.
• Service kitchen appliances, washers, dryers and garage issues when necessary.
• Prepare vacated apartment homes for release quickly and professionally.
• Direct vendors on repair issues, installation needs and grounds maintenance.
• Plow driveways and roads, as well as shoveling pathways in winter when instructed.
• Respond to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.
• Repair windows, floors, roadworks, plaster, drywall or other parts of building structures.
• Diagnose mechanical problems and determining how to best fix them.
• Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.
• Use common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.
• Follow all safety standards at all times, without exception.
• Meet with the Neighborhood Manager to review service requests.
• Prioritize daily tasks, ordering parts/supplies as needed.
• Provide emergency maintenance availability for residents when indicated.
• Complete service requests in a timely fashion.
• Perform general cleaning of buildings at neighborhood.
• Attend staff meetings, meetings with supervisor and interact with vendors when needed/assigned.
• Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.
• Check vendor work for satisfactory completion on a routine basis.
• All other related duties, as assigned

Required Skills :

• Respectfulness, trustworthiness, empathy and leadership
• The ability to work under pressure
• Excellent time management skills
• Strong communication skills and general business acumen
• The ability to communicate and interact with employees at all organizational levels
• Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis
• Troubleshooting ability

Required Qualifications:

• High School Diploma or GED required
• Trade certification preferred
• Universal EPA/HVAC certification is required or the ability to obtain one within 6 months of employment is required
• 3 years relevant work experience required
• Supervisory experience preferred
• Troubleshooting ability
• Computer literacy with experience in Microsoft Office Suite.

Physical Requirements:

• Must be able to use standard office equipment such as computers, cell phones, desk phones, and photocopiers.
• Requires manual dexterity for keyboard use, mobile device use, and general office tasks.
• Must be able to sit, stand, walk, bend, and navigate stairs throughout the workday, including during neighborhood tours or building access needs.
• Must be able to lift, carry, push, or pull items up to 30 pounds, such as marketing materials, small equipment, or office supplies.
• Must be able to safely move throughout indoor units, common areas, and outdoor neighborhood spaces, including uneven surfaces or varying flooring types.

Attendance & Scheduling:

• Punctuality and consistent attendance are essential, and employees must adhere to assigned schedules.
• Must have reliable transportation to attend periodic meetings or respond to occasional onsite needs.
• Occasional travel may be required for team outings, training sessions, or company-sponsored events outside of the primary work location, estimated at less than 5% annually.

Work Environment:

• Work is performed in both office and field environments, including model units, residential units, and outdoor areas.
• Exposure to typical indoor office conditions, including variable temperatures and a mix of natural and standard lighting.
• Regular exposure to varying weather conditions such as heat, cold, rain, snow, and damp environments.
• May occasionally encounter low-level noise from landscaping, maintenance activities, or equipment.

Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.