Medical Support Assistant

Department: Department of Veterans Affairs The Medical Support Assistant (MSA) serves in the Surgical Care Service Line for the Iowa City VA Health Care System at the Iowa City campus. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications. Key Responsibilities NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring the electronic wait list Preparing for clinic visits Monitoring both inpatient and outpatient appointments for areas of responsibility Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Processing all emergency and non-emergency transfers to other VA facilities or private hospitals Performing basic eligibility, co-pays and preauthorization requirements for specific coverage Work Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Requirements & Education If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application. If selected, to meet the basic requirement of high school education or equivalent and prior to a job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript (official) Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $36799 – $57974/yr. What is the application deadline? Applications close on 2026-11-16. Who is eligible to apply? This position is open under the 'Public' hiring path. #J-18808-Ljbffr U.S. Department of Veterans Affairs