Housekeeping Manager - Lead Guest Experience & Ops

Job Category : Heart of House Requisition Number : EXECU008852 Apply now Posted : August 14, 2026 Full-Time On-site Salary : $62,400 USD per year Locations Showing 1 location Norfolk, VA 23502, USA Description Job Summary: As a Housekeeping Manager you will be dedicated to producing a high quality Housekeeping product in order to have a seamless guest experience. Overseeing the daily Housekeeping and Laundry Operations, ensures the cleaning standards are met to the highest quality. Essential Functions Oversee all aspects of housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed Brand service standards. Train and develop housekeeping and laundry associates on cleanliness standards, technical skills, SOPs, and safety protocols. Inspect assigned guest rooms and public areas daily tomaintainstandards of cleanliness and presentation. Manage departmental budgets and expenses including labor, supplies, equipment, and inventory controls Monitor and control costs related to labor, supplies, and equipment within the housekeeping department. Recruit, select, andretaina best-in-class housekeeping team, carrying out supervisory responsibilitiesin accordance withhotel policies. Conduct employee performance reviews, provide feedback, andfacilitateongoing training and development. Ensure associates have the necessary supplies, equipment, tools, and uniforms to effectively perform their job duties. Collaborate closely with all hotel departments to ensure seamless communication and efficient operations throughout the resort. Assistin staff meetings, oversee the execution of assigned projects, and complete other tasks as directed by hotel management Maintain knowledge of andcomply withdepartmental policies, service procedures, 4 Keys service standards, and safety and security procedures. Perform alladditionalduties asassigned by management. Skills and Abilities Strong leadership skills and the ability to apply them in a dynamic environment. Participate inestablishinggoals andobjectivesfordepartment. Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics. Must be able to define problems, collect data,establishfacts, and draw valid conclusions. Understand and align with the mission, vision, and goals of the hotel. Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy. Communicate effectively in the primary workplace language,demonstratingexcellent communication, follow-up, and organizational skills. Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team. Job Qualifications/Requirements Education: High School diploma or GED equivalence required Experience: Similar experience in a leadership role; preferred hotel experience Additional: Will be required to work flexible scheduled shifts based on business needs Pay: The annual salary range for this position is $55,000-$60,000 plus incentive eligibility based on performance. Physical Requirements & Working Conditions: The minimum physical requirements for this position include but are not limited to: Flexible and long hours sometimes required Must be able to lift and/or carry up to 50 pounds Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to stand and walk for extended periods of time Ability to bend and twist, push and pull, stoop, and kneel Disclaimer All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs. Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: View email address on click.appcast.io Equal Opportunity Employer Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Martin Resorts, Inc.