Customer Relations Manager

Owner Relations Manager Hilton Head Island, South Carolina About host2coast host2coast is a locally owned and operated boutique vacation rental management company serving Hilton Head Island. Founded by industry veterans with more than two decades of combined experience on the island, host2coast was built on a simple belief: vacation rental management can be done better. Better for homeowner partners. Better for guests. Better for our team behind the scenes. We believe great property management starts with great relationships. That's why we're passionate about communication, transparency, and delivering exceptional experiences for both our homeowners and guests. As we continue to grow, we're looking for an Owner Relations Manager who thrives on building trust, solving problems, and helping homeowners maximize the success of their vacation rental investments. About the Role The Owner Relations Manager serves as the primary relationship owner for a portfolio of host2coast homeowners. This is a highly visible role that combines hospitality, account management, operations, and strategic advising. You'll be the person owners turn to when they have questions, need guidance, want performance insights, or simply want reassurance that their property is being cared for as if it were our own. You’ll work closely with Operations, Guest Services, Housekeeping, Maintenance, and Marketing to ensure owners receive exceptional service, proactive communication, and confidence in the management of their home. If you're someone who enjoys building relationships, solving problems, staying organized, and making people feel genuinely supported, this could be an excellent fit. What You'll Do Build Meaningful Owner Relationships Serve as the primary point of contact for a portfolio of homeowners Develop long‑term, trust‑based relationships through proactive communication and responsiveness Ensure homeowners feel informed, supported, and confident in Host2Coast's management services Guide owners on company policies, processes, market conditions, and best practices Act as a trusted advisor and advocate for your homeowners Lead the Owner Experience Respond promptly and professionally to owner questions, concerns, and requests Coordinate solutions across internal departments to ensure issues are resolved efficiently Provide clear communication and follow‑through from start to finish Turn challenging situations into opportunities to strengthen owner trust and satisfaction Oversee New Owner Onboarding Guide new homeowners through the onboarding process from signed agreement through launch Coordinate documentation, property setup, walkthroughs, system integrations, and onboarding milestones Partner with Operations to ensure homes are set up accurately and efficiently Deliver a welcoming, organized, and professional onboarding experience Monitor Property Performance Develop a deep understanding of each property within your portfolio Review revenue, occupancy, booking trends, guest feedback, and maintenance patternsIdentify opportunities to improve performance and owner returns Present recommendations and insights backed by data and market trends Drive Owner Engagement Conduct regular owner touchpoints and performance discussions Support the delivery of owner reports and business reviews Assist with owner surveys and feedback initiatives Identify trends and opportunities to continuously improve the owner experience Collaborate Across Departments Work closely with Operations, Guest Services, Maintenance, Housekeeping, and Marketing teams Ensure owner expectations are clearly communicated internally Advocate for both owner satisfaction and operational excellence Help maintain alignment between homeowner goals and company execution What Success Looks Like In this role, success means: Homeowners trust you and enjoy working with you Owners feel informed, supported, and valued Concerns are addressed quickly and professionally New homeowners experience a smooth onboarding process Retention remains strong and owner satisfaction continues to grow Properties perform at their highest potential through proactive communication and strategic recommendations What We're Looking For 3+ years of experience in property management, hospitality, customer success, account management, owner services, or a related field Exceptional communication and relationship‑building skills Ability to learn and adapt quickly to new technologies and software Ability to navigate difficult conversations with empathy, professionalism and confidence Detail‑oriented with excellent follow‑through and accountability Comfortable managing multiple priorities in a fast‑paced environment Strong problem‑solving skills and a proactive mindset Ability to interpret performance data and communicate recommendations clearly Vacation rental or short‑term rental experience strongly preferred Experience with property management software and reporting tools is a plus Why Join host2coast? At host2coast (a part of Stay'd Collective), you'll join a growing company that values relationships, accountability, and hospitality at the highest level. You'll have the opportunity to make a direct impact on homeowner satisfaction, contribute to the growth of the company, and work alongside a team that genuinely cares about doing things the right way. If you're looking for a role where you can combine relationship management, hospitality, operations, and strategic thinking while helping homeowners protect and grow one of their most important investments, we'd love to hear from you. Compensation & Benefits $50,000-$75,000 Paid Time Off (PTO) Opportunities for professional growth and advancement within a growing company Work alongside an experienced team that is passionate about hospitality and homeowner success #J-18808-Ljbffr