Plumbing Service Technician

Overview

Plumbing Service Technician (Residential)

Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.


Whalen & Ives is growing and we're adding talented Plumbers to our team! With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We're looking for motivated professionals who want long-term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares. Your next great opportunity starts here - apply today!

Responsibilities

• Plumbing Installations & Repairs - Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• System Inspections & Testing - Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Troubleshooting & Diagnostics - Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
• Customer Interaction - Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction
• Cost Estimation & Solutions - Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• Preventative Maintenance - Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Service Titan - Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Compliance & Safety - Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Customer Service Excellence - Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications

• Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification - Plumbing certification or equivalent field experience from a technical/trade school preferred
• Technical Expertise - Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements
• Service Software - Experience with Service Titan or similar trade software is a plus
• Communication Skills - Strong communication and listening skills to effectively interact with customers and team members
• Attention to Detail - Ability to perform accurate work while adhering to plumbing codes and regulations
• Customer-Focused - A commitment to delivering exceptional service with a positive attitude
• Driver's License - Valid driver's license with a clean driving record

What We Offer

• Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
• 401(K) with Company Match: Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
• Paid Time Off: Vacation, holidays, and sick time to support work-life balance

Join our team at Whalen & Ives and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Whalen & Ives may conduct a pre-employment background check and drug test, subject to applicable laws.

Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.