Dispatcher

• Area of Interest: Patient Care

• FTE/Hours per pay period: 0.9

• Department: Emergency Transportation

• Shift: Three: 12 hour shifts; rotating days, nights, weekends. 7 days a week.

• Job ID: 186485

Overview

Position coordinates and directs interfacility medical transport of patients of various acuities. Transport modes include air and ground, and are generally facilitated by Life Flight helicopter and/or Alliance ambulance.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Emergency Dispatch Support:

Receives, dispatches, and records all requests for emergency and other assistance for IMMC, ILH, MW, and BCH, to include the following:

Life Flight

Unity Point Ground Ambulance

Neonatal and Pediatric Transport

Ambulance reports

Operational Functions:

Able to pinpoint exact location of aircraft utilizing Flight Following processes as outlined by the FAA for purposes crashed or emergency landing of aircraft.

Initiate Life Flight PAIP (post-accident/incident plan) if unable to contact aircraft with in designated time frame.

Enter real time flight following information on vendor website to be compliant with operational control.

Emergency Preparedness:

Assists as directed in Emergency Department Alerts, internal and external disasters

Accurately prioritizes and multi-tasks while performing emergency procedures and dispatching

Makes computer CAD entries, written reports and logs with pertinent information of all incidents including the notification of supervisors

Trauma Alerts

Cardiac Alerts

Monitor ED. LF and ambulance garage security cameras

Qualifications

Education:

High school diploma or equivalent Required.

Experience:

Working knowledge of computers with basic proficiency Working knowledge of radio communications and radio terminology is preferred.

Previous dispatch experience.

Knowledge of EMS community.

Experience in aviation operations.

License(s)/Certification(s):

Paramedic certification or equivalent experience preferred.

Valid driver’s license when driving any vehicle for work-related reasons.

Other:

Use of usual and customary equipment used to perform essential functions of the position.

Working knowledge of radio communications and radio terminology is preferred.