Copilot Studio Lite SME

Legal Information System Support (LISS) Specialist

Legal Information System Support (LISS) is a central operations team supporting the global Legal departments and end users. The LISS team delivers cost effective, high quality day-to-day training and support for information systems and operational processes centered on Microsoft O365 including Copilot, SharePoint (Legal Document Management and Legal World information hub), MS Exchange (shared Mailboxes) and Teams.

Working closely with IDT, LISS is instrumental in ensuring availability and administrative support for all of Legal core applications once in production and the team play a significant role in the deployment of new systems.

Generative AI is a key transformative technology for Legal, and a new role has been created within the LISS team for a M365 Copilot specialist to drive adoption, enable advanced use cases, and build lightweight Copilot agents using Copilot Studio (Lite). The role will serve as a trusted advisor to Legal end users, helping them get maximum value from Copilot and other AI capabilities, and facilitating AI best practice development and skills transfer across the Legal organisation.

What you'll be doing:

• Operations and support for legal information systems, M365 Copilot and Office 365.
• Act as an internal M365 Copilot subject matter expert, advising Legal users on effective use, ways of working and advanced, high value use cases.
• Design, build and maintain Copilot Studio (Lite) agents to support business workflows by translating business needs into practical Copilot and agent solutions.
• Develop, apply and disseminate M365 Copilot training materials, playbooks, and best practice guidance.
• Define best practices and serve as an expert advisor for use of Office 365 offerings, including Exchange Online, SharePoint Online, OneDrive, O365 Groups and Teams (including Copilot-enabled efficiency).
• Governance, design and on-going administrative operations with ServiceNow and SharePoint Management.
• Maintain relationships with Legal stakeholders and stay apprised of latest AI and collaboration technologies.
• Develop and document operations processes and procedures for M365 Copilot and Office 365.
• Help troubleshoot end-user issues and escalate to the appropriate support teams and follow up closely till resolution. Interface with IDT, supporting Copilot, M365, Legal Document Management System etc.
• Support and provide guidance to SharePoint site owners and staff regarding classification, protection and sharing of confidential information and use of appropriate and approved tools. Including creating Sites and Libraries and managing permissions for SharePoint online.
• Assist and educate individuals and teams on IM compliance requirements, follow-up on IM compliance reporting and help remediate issues arising.
• Ensure that all sites have assigned site owners who understand their roles. Respond to and co-ordinate response to issues from site reviews, incidents, compliance reporting & audits.

What you bring:

• University Degree in IT-related degree. Degrees in other fields will be considered with the relevant 2-3 years of work experiences in IT.
• Expert, practical experience using M365 Copilot in day-to-day knowledge work.
• Knowledge of and experience of building Copilot agents using Copilot Studio (Lite).
• Strong understanding of LLM's, prompt engineering, workflow design, and human in the loop AI.
• Project management skills and experience (aligned with Shell PM standards).
• Experience enabling or upskilling others (training, enablement, change or adoption roles).
• Ability to explain complex AI concepts clearly to non-technical users.
• Confidence working with business, legal, or professional services users.
• Strong written and verbal communication skills in English.
• Experience with Power BI.
• Strong time management skills and multi-tasking capabilities.
• Ability to prioritize workload and ensure critical activities are recognized, given priority and are delivered against deadlines.
• Ability to work in a fast-paced, demanding, rapidly changing environment.
• Strong engagement skills, working with team at all levels on regular basis.
• Ability to work virtually and engage and collaborate with stakeholders in a virtual environment.
• Shift working in the European and Americas time zone.

What we offer:

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance-related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell Business Operations (SBO) in Malaysia

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world. SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment. Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global competitive and ever-changing business environment.