Assistant General Manager

Assistant Manager at Pawtown Pet Resort

Are you a pet enthusiast with a flair for leadership and a passion for customer service? At Pawtown Pet Resort, we're seeking a dynamic and dedicated Assistant Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy, we'd love to have you on board!

Key Responsibilities:

• Operational Support: Work alongside the Resort Manager to ensure the smooth operation of our pet resort. This includes assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
• Team Leadership and Development: Assist in hiring, training, and mentoring team members, from daycare attendants to groomers. Foster a positive work environment, conduct performance evaluations, and help team members grow in their roles.
• Customer Service Excellence: As the face of the resort, engage with pet owners, addressing their needs and resolving any issues. Ensure each client feels valued and their pets are treated with care and respect.
• Safety and Cleanliness: Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations. Ensure compliance with health and safety standards and take prompt action to address any concerns.
• Inventory Management: Keep track of supplies and equipment, ensuring we have everything we need for day-to-day operations. Manage relationships with vendors, place orders, and monitor inventory levels.
• Pet Care Coordination: Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming. Create individualized care plans for pets with specific needs and ensure consistency across shifts.
• Event Planning and Marketing: Assist in organizing special events, promotions, and themed days to keep things exciting for our clients and their pets. Collaborate with the marketing team to promote events and attract new customers.
• Administrative Duties: Help manage the resort's administrative tasks, including payroll, scheduling, and reporting. Support the manager with budgeting and financial tracking.

Pay is $18.00 per hour, full time. Benefits for all team members at Pawtown Pet Resort include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k.

What We're Looking For:

• Passion for Animals: A deep love for animals is essential! You should be comfortable working with a variety of pets and understanding their needs.
• Leadership Experience: Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry. You will need to be able to motivate and lead a team effectively.
• Excellent Communication Skills: Strong verbal and written communication skills are required. You will be interacting with customers, team members, and vendors regularly.
• Organizational Skills: The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Problem-Solving Abilities: A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
• Team Player: A collaborative mindset and a positive attitude toward teamwork.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.