Front Desk Agent

Front Desk Agent

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a professional and personable Front Desk Agent to welcome customers and visitors, respond to inquiries, and provide helpful assistance throughout the day. This entry-level opportunity is ideal for someone who enjoys interacting with people while helping maintain an organized, welcoming, and professional environment.

Responsibilities

• Serve as a primary point of contact for front desk inquiries.
• Answer incoming calls and direct inquiries to the appropriate team member.
• Provide clear information about products, services, and company activities.
• Maintain a welcoming, organized, and professional front desk area.
• Assist with scheduling appointments and coordinating routine activities.
• Receive and organize incoming mail, deliveries, and documents.
• Maintain accurate visitor, customer, and administrative records.
• Communicate customer questions and feedback to appropriate team members.
• Support team members with general administrative and customer service tasks.
• Assist with organizing office materials and supplies.
• Help ensure customers and visitors receive a positive experience.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and administrative experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Excellent organizational and time management abilities.
• Strong attention to detail.
• Customer-focused attitude.
• Comfortable answering phones and interacting with visitors.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and dependable.
• Previous front desk, receptionist, office, customer service, retail, or hospitality experience is a plus but not required.

Additional Information

• Competitive salary of $54,000 $59,000 per year
• Professional growth and advancement opportunities
• Opportunities to develop valuable business and communication skills
• Supportive and collaborative work environment
• Career development opportunities
• Performance-focused workplace
• Opportunity to contribute directly to the growth of the organization
• Continuous learning and professional development
• Exposure to business development, client relations, and strategic growth initiatives