Director, Technical Program Management

Director, Technical Program Management

San Jose, California, USA

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

As the Director of Technical Program Management for Shared Platform Engineering, you will be responsible for the successful execution of Zscaler's most strategic engineering initiatives. You will establish the rhythm of the business for critical technical programs, translating organizational priorities into actionable plans. This is a hybrid role, based in San Jose, CA (hybrid three days a week) reporting to the EVP, Chief Security Officer. This role requires a strategic leader who can design and implement robust program management frameworks, operationalize transformational change, and drive cross-functional planning across the product and platform engineering organization.

What You'll Do (Role Expectations)

• Lead the definition, planning, and delivery of complex, cross-functional technical programs aligned with Zscaler's strategic goals and R&D objectives.
• Drive critical customer retention initiatives by tracking support tickets, deployment progress, and telemetry data, maintaining a targeted focus on high-priority customer health metrics.
• Establish and manage the key interlocks, timelines, and workflows that define the operational rhythm for platform engineering to ensure the successful achievement of OKRs.
• Design, implement, and refine program management frameworks, processes, and tools to drive efficiency, scalability, and a culture of continuous improvement.
• Drive cross-functional alignment by managing dependencies, effectively communicating program status and risks to executive leadership, and operationalizing key transformational change management plans.

Who You Are (Success Profile)

• You are highly organized and possess exceptional attention to detail, ensuring precision in all administrative tasks.
• You demonstrate utmost discretion and can manage sensitive information with a high level of confidentiality and integrity.
• You are proactive and anticipate needs, effectively supporting a C-level executive in a fast-paced environment.
• You possess strong interpersonal and communication skills, enabling effective collaboration and event coordination.
• You are adaptable and adept at managing multiple priorities, thriving in a dynamic and evolving workplace.

What We're Looking For (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 12+ years of experience in technical program management or related technical field, with leadership of large-scale initiatives
• Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred)
• Proven track record in applying methodologies (e.g., Agile, Scrum) and influencing organizational strategy and experience collaborating across large-scale engineering teams and influencing executive leadership
• Deep understanding of API Platforms and software application frameworks such as Java and Spring (e.g., Spring Boot, Spring Cloud)

What Will Make You Stand Out (Preferred Qualifications)

• Experience in a high-growth SaaS or cybersecurity organization
• Experience with public cloud platforms (e.g., AWS, GCP, Azure)
• Advanced knowledge of process improvement methodologies (e.g., Six Sigma) and certification in PMP, SAFe, or Scrum Master

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$199,500 - $285,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.