Senior Business Analyst (Hybrid)

Job TitleThe job title is not provided in the raw HTML.Job DescriptionThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required Education and ExperiencePlease include ALL prior work experience on your application and resume.Preferred Education and ExperienceThree plus years of business analytics experienceProcess improvement facilitation experienceImplementation of best practices, documentation, and operating procedures creation experienceGIS mapping experienceQualificationsAn understanding of process improvement principles and practices is requiredDemonstrated business analysis and process improvement work experienceExperience overseeing an organization's continuous improvementDemonstrated ability to lead cross-functional teamsDemonstrated competence in working collaboratively and managing teamsDemonstrated ability to manage multiple projects successfullySkilled at leading process changeStrong stakeholder management skillsStrong interpersonal skills including the ability to influence behaviors and negotiate and resolve challenges with tact and diplomacy.Good communication and project management skills are neededMicrosoft PowerBI proficiencyPosition DetailsLocation: HSC Somerset Raleigh, NC 27609Employment Type: RegularWork Schedule: Mon-Fri 8:30 am - 5:15 pmHiring Range: 76,986 - 107,784 Commensurate with ExperienceMarket Range: 76,986.00 - 138,582.00Posting Closing Date: 7:00 pm on 11/19/2026What Makes Wake GreatConsistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.