Vendor Management Lead

Description

Vendor Management Lead - Benefits Accounts

As the Vendor Management Lead, you will serve as the strategic point of contact for all supplier-related activities within the Benefits Accounts business. This role is critical in ensuring strong vendor performance, contractual compliance, operational excellence, and effective cross-functional alignment. You will partner closely with Information Security, Legal, Data Privacy, Procurement, Finance, and Operations to ensure vendors deliver high-quality, compliant, and cost-effective services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Vendor Relationship Management

• Serve as the primary liaison between vendors and internal stakeholders.

• Oversee day-to-day vendor operations and ensure timely, high-quality service delivery.

• Lead regular business reviews, performance evaluations, and risk assessments.

• Present vendor performance insights and recommendations to senior leadership.

• Mentor junior team members supporting vendor coordination and operations.

• Proactively address vendor issues and drive cross-functional resolution.

Supplier Sourcing & Onboarding

• Lead end-to-end sourcing activities including RFIs, RFPs, vendor evaluations, and selection.

• Partner with Procurement and business leaders to identify new supplier opportunities.

• Drive strategic sourcing initiatives to optimize service delivery and cost efficiency.

• Oversee onboarding activities and ensure seamless transitions for new vendors.

Contract Management & Contract Oversight

• Own the full contract lifecycle for all Benefits Accounts vendors, including drafting, negotiation, execution, renewal, and amendments.

• Ensure contract terms accurately reflect scope, pricing, SLAs, KPIs, and regulatory requirements.

• Partner with Legal, Procurement, and Data Privacy to assess and mitigate contractual risk.

• Maintain a centralized contract repository and ensure timely renewals and governance reviews.

• Monitor contract performance and drive corrective actions when deviations occur.

Compliance & Risk Management

• Conduct due diligence and information security assessments for all third-party vendors.

• Ensure adherence to internal compliance standards and regulatory requirements.

• Partner with Legal and Data Privacy to manage contractual, regulatory, and operational risk.

• Identify compliance gaps and coordinate remediation with internal teams and vendors.

Financial Oversight

• Monitor vendor spend and provide detailed reporting to leadership.

• Manage monthly billing cycles, validate invoices, and resolve discrepancies.

• Identify cost-saving opportunities and negotiate improved commercial terms.

• Collaborate with Finance to resolve billing, payment, or allocation issues.

Performance Monitoring

• Develop and maintain SLAs and KPIs aligned to vendor services.

• Track performance metrics and initiate corrective actions when needed.

• Leverage vendor management tools to ensure transparency and accountability.

• Support team members in interpreting performance data and driving continuous improvement.

Governance & Process Improvement

• Support operational governance and contribute to initiatives that enhance vendor efficiency and value delivery.

• Lead cross-functional efforts to strengthen vendor governance frameworks and long-term planning.

• Troubleshoot vendor-related project challenges and ensure timely resolution.

• Drive continuous improvement across vendor processes, documentation, and controls.

Qualifications

The Requirements

Qualifications & Skills

• Bachelor's degree or equivalent professional experience

• 3-5 years of experience in benefits administration, vendor management, procurement, or supply chain management

• Strong understanding of employee benefits programs, compliance, and vendor governance

• Proven ability to manage vendor relationships, negotiate contracts, and interpret performance data

• Excellent communication, organizational, and cross-functional collaboration skills

• Ability to manage multiple priorities in a fast-paced environment

• Technical knowledge of reimbursement account administration (HSA, FSA, HRA, commuter, tuition, wellness/incentive programs)

• Experience leading teams, providing feedback, and supporting performance management

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $55,000-$65,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( (Washington State only)

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets