Branch Manager II -Northern Lights

Job Description

Job Description

Salary: $75,000 - $80,000

UMV Branch Manager II

Salary: $75,000 - $80,000 per year + potential bonuses

UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans.

This leadership role is ideal for experienced supervisors, operations leaders, banking managers, hospitality managers and retail managers with strong customer service and team leadership backgrounds.

Success in this role requires strong leadership, operational oversight, attention to detail, accountability and the ability to support both employees and customers in a fast-paced compliance-driven environment at two locations.

Who Were Looking For

Successful UMV managers typically have:

Leadership or management experience in customer-facing environments

Experience overseeing employees, schedules, and daily operations

Strong attention to detail and organizational skills

Ability to multitask and make decisions under pressure

Experience handling financial transactions, balancing, or deposits

Strong conflict resolution and interpersonal communication skills

Ability to coach, motivate, and hold employees accountable

Confidence reviewing policies and ensuring compliance standards are met

Comfort using multiple computer systems and Microsoft Office products

Ability to lead by example while maintaining professionalism and accountability

Willingness to learn complex DMV procedures and company policies

A strong commitment to customer service, operational consistency, team morale and development

Preferred backgrounds include:

Bank Management

Retail Management

Hospitality Management

Automotive Dealership Operations

Administrative Operations Management

Operations Management

DMV Experience

Minimum Requirements

Bachelors degree in business, marketing, finance or a related field; OR 3+ years experience as a Branch Manager, Sales Manager or equivalent in lieu of degree

Previous experience managing multiple locations preferred

Valid Alaska driver's license with no major driving infractions

Ability to pass a background check

Management experience in a customer service environment

Experience using computers and multiple software systems

Ability to multitask while maintaining accuracy and professionalism

Ability to stand for long periods and lift up to 50 lbs.

Ability to travel as needed

What You Will Be Doing

You will oversee the daily operations of two branches located on Abbott and Jewel Lake while supporting employees, ensuring transaction accuracy, maintaining compliance, and delivering exceptional customer service.

This position combines operational leadership, team development, customer service management, and compliance oversight in a fast-paced environment.

Responsibilities

Supervising and supporting two branches with a team of up to 10 employees

Ensuring efficient branch opening and closing procedures

Conducting DMV related transactions

Using positive encouragement to motivate the team

Reviewing DMV transactions for accuracy and compliance

Assisting employees and customers with complex transaction questions

Monitoring transaction activity, balancing, and branch deposits

Creating schedules and validating employee time worked

Conducting employee coaching, performance evaluations, and disciplinary actions

Assisting with hiring, onboarding, and training new employees

Leading team meetings and communicating company goals and expectations

Collaborating with executive leadership on operational improvements and growth initiatives

Maintaining branch appearance, professionalism, and operational standards

Supporting sales growth through customer service and additional service offerings

Ensuring compliance with company policies, DMV regulations, and state requirements

Attending required meetings and leadership discussions

Accuracy & Compliance Expectations

Because UMV processes official DMV records:

Work is audited internally and by the Alaska DMV

Managers are expected to maintain and enforce high transaction accuracy standards

Managers are responsible for ensuring employees follow standard operating procedures, compliance procedures, and company policies

Schedule

Full-time position with additional hours as needed

Business hours: Monday Saturday between 9:00 AM 6:00 PM

Normal schedule is 5 days per week

Schedule may vary based on operational needs

Customer volume varies seasonally. Summer months often have significantly higher transaction volume than winter months.

Compensation

Salary: $75,000 - $80,000 per year depending on experience

Potential performance bonuses twice per year

Leadership growth opportunities

Employee ownership opportunities

Benefits

Paid Time Off/Sick Leave

Paid Holidays

Healthcare

Dental

Vision

401k with 4% Company Match

Paid Training

Employee Referral Program

Employee Ownership (Equity) with potential dividend payments

UMV offers advancement opportunities for leaders who demonstrate operational excellence, strong people leadership, and consistent performance.

About UMV

Our team operates with our FIERCE values:

With our FIERCE values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines and tasks. Always go one step further for the clients.

Innovative - Creative Solutions - Find, design and create new pathways to success. Embrace new opportunities to provide additional services or business lines.

Empathy - We Care - About our employees - About our clients - About our Community - And about the challenges they all face.

Respect - Extend Grace - Honor yourself and others with a humble and appreciative demeanor.

Consistency - Right Way Always - The achievement of a level of performance that does not vary greatly in quality over time.

Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.