Senior Integrated Network and Mission Operations Manager

Overview Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure. The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. The position drives an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management. Key Responsibilities Mission, NIOC & Enterprise Systems Integration Lead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and ESS to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domains Oversee real-time mission support, including communications, network performance, anomaly detection, and response Ensure alignment between mission timelines, network readiness, and the performance of critical operational tools and systems Operational Leadership Direct daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical services Serve as the senior escalation point for priority incidents and mission-impacting events Establish and enforce operational readiness standards across mission support, NIOC, and ESS platforms Service Management & Operational Governance Design and mature Incident, Problem, Change, and Availability Management processes Lead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixes Chair a Failure Review Board (FRB) to assess incidents, trends, risks, and near misses Oversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actions Ensure lessons learned are fed back into operations, engineering, and ESS/tooling enhancements Enterprise Systems Support (ESS) / Tools Ownership Lead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain) Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and response Drive tool integration to enable correlated event management, automation, and reduced manual effort Oversee lifecycle management of platforms, including optimization, upgrades, and capability expansion Enterprise Operations Strategy Support development of a standardized enterprise operations model aligned to NASA mission objectives Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness Partner with Engineering to embed operational and tooling requirements into system design and delivery Integrate operations across network, infrastructure, voice, and mission systems to eliminate silos Stakeholder Coordination Interface with NASA stakeholders, service providers, and telecommunications carriers Ensure consistent execution of operational processes across centers and service domains Provide executive-level reporting on operational status, risks, trends, and corrective actions Financial Management & AOP Execution Manage cost, financial performance, and AOP execution across mission operations, NIOC, and ESS Develop labor forecasts and staffing models aligned to workload and service demand Monitor financial performance, addressing variances, risks, and opportunities Drive cost optimization through automation and process improvements while maintaining mission performance Partner with Program Finance on budgeting, forecasting, and reporting Qualifications Bachelor’s degree with 15+ years of relevant experience (or Master’s with 12+ years; additional experience in lieu of degree considered) 8+ years of leadership experience managing operations teams in complex, mission-critical environments Ability to obtain Public Trust clearance Demonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operations Strong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms Proven experience implementing and managing Incident, Problem, Change, and Availability Management processes Experience leading major incident response, escalation management, and RCCA efforts Ability to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomes Strong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environment Ability to operate effectively in high-pressure, time-sensitive, mission-critical environments Strong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadership Preferred Qualifications Experience supporting NASA or other mission-critical, real-time operational environments Familiarity with mission operations centers, NOC/NIOC environments, or space/communications systems Experience integrating network operations, mission operations, and enterprise systems (ESS/tooling) into a unified operating model Hands-on experience with observability, monitoring, and automation platforms Experience leading FRB, RCCA, and FACAR processes, with a focus on trend analysis, risk prioritization, and continuous improvement Demonstrated ability to drive operational transformation, including automation, process standardization, and reduction of manual Tier 1 activities Experience managing cost, workforce planning, and AOP execution within a large-scale operational environment Familiarity with ITIL or similar service management frameworks Strong understanding of enterprise network, infrastructure, voice, and mission systems integration Note: This description preserves core job details and removes extraneous promotional text and contact references. #J-18808-Ljbffr Leidos