Scrum Master- Credit Transformation (Loan Originations & Servicing) (Commercial Banking)

Role 3- Scrum Master- Credit Transformation (Loan Originations & Servicing)

Location- Iselin NJ/Johnston RI/ Phoenix AZ

Position Summary - Scrum Master II (Reimagine the Bank Program)


s part of the Reimagine the Bank transformation program, this Scrum Master II role will support combined Agile pods spanning Credit Risk Management, Loan Originations, Loan Closing, Booking & Servicing (Loan Operations) within Commercial Banking. This workstream is focused on reimagining the end-to-end commercial lending lifecycle, from underwriting and credit approval through loan closing, booking, servicing, and ongoing portfolio management, with an emphasis on efficiency, accuracy, and regulatory alignment.


The Scrum Master II will facilitate Agile delivery across one or more pods that bring together Underwriting, Portfolio Management, Loan Operations, and Technology teams, ensuring tight coordination across highly interdependent processes and systems. The role requires a strong understanding of commercial lending and loan operations lifecycles, including bilateral loans, asset-based lending (ABL), participation loans, and post-close servicing activities, to effectively manage dependencies and remove delivery impediments.



Primary Responsibilities
• Lead and support 2+ Agile pods, facilitating daily stand-ups, sprint planning, reviews, and retrospectives
• Coach teams on Agile and Scrum principles, ensuring adherence to best practices and continuous improvement
• Partner with Product/Experience Owners, Engineering, and Banking stakeholders to align delivery with business priorities
• Facilitate story writing, backlog refinement, prioritization, and readiness to ensure sprint goals are met
• Enable teams to identify, manage, and remove impediments and dependencies, particularly across core banking systems
• Collaborate with other Scrum Masters to drive cross-team coordination and resource alignment
• Use Agile metrics to track progress, highlight risks, and drive actionable insights through retrospectives
• Lead team maturity assessments and implement coaching plans to improve Agile effectiveness
• Support risk identification and mitigation using Agile delivery data and best practices
• Foster a culture of trust, transparency, and continuous learning
• Mentor junior Scrum Masters and guide teams toward self-organization and accountability
• Facilitate decision-making, conflict resolution, and stakeholder alignment across delivery teams
• Ensure stories are "sprint-ready" and aligned with product vision, architectural standards, and banking controls

Required Skills & Experience
• Commercial Banking experience - REQUIRED
• 8+ years of experience in Agile delivery with 3+ years as a Scrum Master
• Proven experience leading multiple Agile pods in complex, enterprise environments
• Strong understanding of banking systems, integrations, and regulatory delivery constraints
• Hands-on experience with Agile tools such as Jira and Confluence
• Excellent facilitation, communication, and stakeholder management skills
• bility to manage dependencies across multiple teams and platforms

Preferred Skills
• Strong working knowledge of Commercial Banking credit and lending lifecycles, including underwriting, credit approval, loan closing, booking, servicing, amendments, and renewals
• Experience supporting Agile delivery for Credit Risk Management, Loan Origination, and Loan Operations initiatives
• Familiarity with bilateral loans, Asset Based Lending (ABL), and participation loans and their operational and servicing implications
• bility to manage Agile delivery across highly regulated, risk-sensitive environments, with awareness of credit policy, compliance, and audit considerations
• Exposure to large-scale banking transformation or modernization initiatives
• Experience working with distributed or offshore teams

Qualifications & Certifications
• Required: Bachelor's degree in IT or equivalent practical experience
• Preferred: Scrum certifications (CSM, PSM, SAFe Scrum Master, or equivalent)