Material Control Coordinator (Mail Services Focus), Duke Library

Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. Be Bold. Choose Duke. Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Material Control Coordinator (Mail Services Focus), you’ll be a vital part of the Facilities & Distribution Services (FDS) team supporting Duke University Libraries. In this role, you will help ensure the reliable, accurate, and timely movement of mail, library materials, and parcels across multiple library locations. Your work directly supports students, faculty, and staff by keeping library operations connected, efficient, and responsive. Be Bold. What You’ll Do: Mail & Materials Delivery and Distribution (75%) Deliver incoming campus mail, U.S. mail, interdepartmental mail, and parcels to Duke University Libraries and affiliated locations according to established routes and schedules. Pick up outgoing mail and materials, including Interlibrary Loan (ILL), Borrow Direct, courier services, and boxed shipments, and prepare items for daily dispatch. Operate Duke-assigned delivery vehicles in compliance with university safety standards and transportation policies. Scan, track, and document deliveries and pickups to ensure accurate chain-of-custody and delivery confirmation. Sort incoming mail and materials; verify items against documentation and report discrepancies. Ensure outgoing items are properly labeled, secured, and meet carrier requirements and pickup deadlines. Material Control & Administrative Support (15%) Maintain records for incoming and outgoing packages, deliveries, and shipments using spreadsheets or departmental systems. Assist with preparing shipping documentation and maintaining outstanding order and request files. Monitor inventory levels of shipping, receiving, and material-handling supplies; place orders as needed. Serve as a point of contact for routine questions related to mail services and material distribution. Facilities & Logistics Support (10%) Provide backup support for facilities logistics, including surplus discard pickups, small departmental moves, and redistribution of carts or materials. Assist with inventory movement and space resets as directed. Maintain cleanliness and organization of delivery vehicles, loading docks, and staging areas. Participate in safety training, departmental meetings, and cross-functional support activities. What You Bring: We’re looking for someone who brings: Skills & Attributes: Strong organizational, time management, and customer service skills. Ability to work independently and collaboratively in a fast-paced operational environment. Familiarity with recordkeeping, spreadsheets, scanning tools, and email systems. Commitment to teamwork, continuous learning, and providing excellent service. Valid North Carolina Driver’s License and eligibility to operate a Duke University vehicle. Education: High school diploma or equivalent required. Experience: Required: One to two years of experience in mail services, shipping/receiving, material control, or facilities logistics. Preferred: Experience operating delivery vehicles and handling mail or package documentation. Choose Duke. Salary Range:This position offers an hourly hiring range of $18.00 – $20.00, based on experience and internal equity. Duke is committed to transparency and fairness in its hiring practices. Benefits at Duke:Duke provides a comprehensive benefits package that supports your health, well-being, and professional growth. This includes: Health, dental, and vision insurance Retirement plans with employer contributions Generous paid time off and holidays Tuition assistance and professional development programs Cultural and wellness resources Explore the full benefits offering at Ready to Make a Difference? Apply now and help us build a stronger, smarter, and more connected future. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $18.00 to USD $24.57. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io).