Service Technician

Overview The Service Technician position is fast-paced and requires the candidate to adapt to change and work both independently and as part of a team. The primary function is to travel to customer sites to set up, start up, repair and provide technical support of machinery and equipment. 80-100% travel is expected for this position. Responsibilities Travel to customer sites for machine installation, technical service, preventative maintenance and repairs Perform equipment training sessions at customer sites Attend to the needs of the customer whenever required Complete job paperwork on a weekly basis including onsite service reports, expense reports, final customer sign off, and more Phone support – troubleshooting customer calls and assisting with part calls Log each service request (trips and calls) in the call log, ensuring detailed information is captured to maintain a historical database Assist spare parts sales associates with processing part orders and quote requests Assist sales department by requesting quotes with the appropriate vendor Work on the production floor with the machine build department when in-house In-house machine testing prior to machine shipment Communicate with service manager, documenting issues and open items upon return from customer visits Benefits and Pay Information Health, Dental & Vision Insurance

HRA & HSA

Company paid life insurance Company paid short-term disability coverage Optional buy-up life and long-term disability insurance Optional supplemental Accident, Hospital and Critical Illness insurances 401K and Roth with company matching after 1 year 9 paid holidays per year PTO $25–$35 per hour, based on relevant industry and/or technician experience Qualifications A minimum of 3 years in a technical service position, preferably servicing capital equipment in the printing/label/converting/web handling industry Willing and able to travel – up to 100% of the time Willing and able to work outside normal business hours if needed – nights, weekends and holidays may occasionally be required by customers Willing to travel internationally if needed; willing to obtain a valid passport Holds and maintains a valid driver’s license and car insurance Well versed with machine electrics/controls: AC & DC circuits, AC & DC drives, three phase motors, pneumatics, and PLCs Mechanically inclined (previous machine assembly experience a plus) Passionate about customer service and satisfaction; strong communication skills Maintains a professional appearance and positive attitude Strong organization skills Articulate and has a good telephone manner Keen eye for attention to detail and ability to follow procedures Strong sense of initiative and a “can do” attitude Ability to work independently and as part of a team, including outside the service department Experience Microsoft Office including Word, Excel and Outlook Adobe Reader and/or Acrobat Additional desirable programs/processes Ability to read electrical, mechanical, hydraulic and pneumatics diagrams Epicor Software CRM or service ticket tracking software Certify Rockwell RSLogix Software AutoCad Solidworks ISO #J-18808-Ljbffr Quantum Design Inc.