Case Manager

Case Manager

Case Manager position is responsible for identifying and assessing complex individual, family and community needs and strengths, selecting case work frequency, group methods or community resources and implementing plans to protect vulnerable people of all ages, promote independence and prevent abuse or neglect. A Case Manager may be assigned duties in any of the following departments: Children and Families, Behavioral Health and Public Health.

Duties and Responsibilities

Coordinate consumer intake

• Receive referrals, conduct interviews, and investigate to identify and assess needs, risk for recidivism, or need for intervention/service.
• Develop, write, implement, and monitor strength-based individual and family service plans to correct/eliminate identified needs.
• Determine appropriate resources and referrals to community-based care and services; and
• Develop and implement safety plans to address vulnerabilities.
• Some mandated service programs require 24/7 coverage with on-call requirements

Determine and implement intervention services

• Assess risks to self and others, assess safety to self, others, and the community.
• Intervene in crisis situations, including possible removal from home and/or placed in alternate care.
• Coordinate and secure emergency services; and
• Negotiate and resolve conflicts.

Provide client case management

• Collaborate and consult with others (professional staff and community agencies) regarding consumers, community services or programs.
• Open and maintain consumer case records and files according to established standards and timelines,
• Prepare necessary correspondence, required narratives, eligibility reviews and other incoming/outgoing communication about the consumer.
• Provide information regarding case openings, closings, and denials.
• Provide testimony or written recommendations in county or district court or in administrative appeal hearings regarding consumer cases.
• Advise consumers of resources, rights and responsibilities under programs or services; and
• Develop, coordinate, and deliver program information to the general public, special interest groups and professional organizations.

Marginal Duties and Responsibilities: Other duties as assigned and general office back-up and support. Supervisory Responsibilities: None

Qualifications

Education & Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

1. Bachelor's Degree Human Service or related field.
2. A combination of non-related human service bachelor's degree education and relevant human services experience may be considered.
3. Must have a valid driver's license.

Competency Requirements

• Self-Management
• Integrity/Honesty
• Superior Customer Service and Community Relations
• Communication
• Interpersonal Relations
• Accountability
• Judgment and Decision Making
• Data Gathering and Analysis

Minimum Skills Assessment Requirements: Interviewing and assessment skills and the ability to formulate evidence-based recommendations are required. Exceptional oral and written communication skills are necessary. Certificates/Licenses/Registrations: None.

Additional Information

Physical Requirements Must be able to perform the physical demands of the position, including frequent sitting, walking, standing, and manual tasks; occasional lifting of up to 20 pounds; and maintaining required vision abilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ADA Statement (Reasonable Accommodations) We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation during the application process, please contact View email address on click.appcast.io.

Benefits

Personal Time Off (PTO) is frontloaded and prorated upon hire and a maximum of 300 hours can carry over to the new accrual year.

Extended Leave Accrual at the rate of five (5) days, 46.25 hours annually (cap 20 days)

Holidays Ten (10) paid holidays per year (Employees working on holidays, paid over-time rate – 1 ½ times regular rate of pay)

Term Life Insurance One (1) times annual salary at no cost to employee. Supplemental Life available for employee, spouse, & children

Retirement - WRS Employee portion: 7.20% Employer portion: 7.20%

Deferred Compensation Wisconsin Deferred Comp – three (3) options for additional retirement savings (pre-tax)

Health Insurance Begins on the 1 st of the month following date of hire Health Partners - three (3) plan options to choose from

Other Insurance Dental, Vision, Long-Term Disability, Accident and Hospital

Flexible Spending Account Administered through WEX (pre-tax dollars for medical expenses and daycare costs)

Employee Assist. Program Health Partners confidential counseling services

Wellness Options Employees may select to participate in various wellness programs and activities throughout the year. Onsite Fitness Center and wooded walking trail available for staff enjoyment.

Tuition Reimbursement Up to $1,500 reimbursement for approved expenses per class; and a maximum benefit of $3,000 annually