Front Desk Associate

Summary This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program. Responsibilities Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answer guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non‑availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In‑House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports. Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer‑generated reports as assigned and notates any account discrepancies for action by management. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. May require a rotating shift schedule. Work hours may be scheduled for anytime during a 24‑hour day, 7 days a week. Performs other related duties as assigned. Requirements Must be at least 18 years old to operate the Point of Sale (POS) System. Must have salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Must successfully pass the E‑Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Will be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency. This position requires a rotating shift schedule. Work hours may be scheduled for anytime during a 24‑hour day, 7 days a week. Must be able to communicate clearly and effectively in English, both verbally and in writing. Qualifications Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Education This job does not have an education qualification requirement. Equal Employment Opportunity Statement The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non‑merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to View email address on click.appcast.io to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case‑by‑case basis. #J-18808-Ljbffr Naval District Washington (NDW) (NAF)