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Contact Center Ops Lead: Drive Performance & CX

Valor Intelligent Processing, LLC

Valor Intelligent Processing, LLC in Addison, Texas is seeking a results-driven Contact Center Operations Supervisor to lead a BPO team. This role involves managing day-to-day operations and ensuring service excellence across client campaigns. The ideal candidate has a diploma in Business or Communications, 2+ years of supervisory experience, strong leadership, and communication skills, along with solid understanding of contact center operations. Competitive compensation and benefits packages are offered, including health coverage, PTO, and opportunities for career growth. #J-18808-Ljbffr Valor Intelligent Processing, LLC

Vacancy posted 4 days ago
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