Production Associate

Donation Station Attendant

Donation Station Attendant I and II will be responsible for greeting all donors/customers in a friendly and courteous manner per agency standards established. He/she will accept donations from the public and assist with unloading donated items. DSA will assist in presorting all donations received. The Donation Station Attendant will represent the agency in a professional manner at all times.

Accept donations from the general public and assist in sorting based on established program guidelines.

Generate tax receipt requested and provide to donor.

Provide excellent customer service to donors and/or customers.

Maintains a clean work area that is well stocked and organized which will be presentable to the general public and meets agency standards.

Attend scheduled meetings as directed.

Performs janitorial duties as assigned per schedule.

Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment and/or inventory.

Embrace the core values of the agency in the spirit in which the agency operates at work and in the community.

Contribute to the fulfillment of department and agency objectives and goals.

Comply with all department and agency policies, procedures and regulations.

Perform other duties as assigned.

Additional duties for a Donation Station Attendant II:

Maintain production levels established by agency to achieve store goals.

When required, address customer complaints in a courteous manner. If necessary, refer customer to Store Manager or Crew Leader.

Process textiles and hardlines per agency standards for hanging, tagging, tallying and pricing.

Ensures that inventory is distributed efficiently within store fixtures.

KNOWLEDGE, SKILLS AND ABILITIES:

High school diploma or GED certificate preferred

Ability to comprehend and follow instructions provided

Ability to communicate effectively with internal and external customers

Demonstrate a professional mannerism with a high degree of customer service skills

Ability to comprehend and complete agency forms as required for operational purposes

Ability to read, write and communicate effectively

Possess a keen eye for attention to detail

Ability to work a flexible schedule

Ability to work independently to meet targets and deadlines

Must be self-motivated and enthusiastic with the ability to learn independently

Ability to work well with others in a respectful and collaborative work

Must possess a good work ethic

Bilingual preferred

Additional requirements for a Donation Station Attendant II:

Ability to perform basic mathematical calculations