Referral Coordinator

Referral Coordinator – General and Specialty Cardiology Cardiac Study Center / Pulse Heart Institute Remote (WA only) | Full-Time | Monday–Friday | No Weekends or Holidays Pay Range: $20.40 – $33.15/hour

About Us Cardiac Study Center (CSC) is a proud outpatient partner of

Pulse Heart Institute , delivering trusted cardiology care throughout the Pacific Northwest for over 50 years. In 2016, CSC and MultiCare Health System partnered to form Pulse Heart Institute—uniting research, education, and clinical excellence to transform heart health in our region.

We’re passionate about people, progress, and purpose. Across our locations, we’re advancing cardiac care through compassion, innovation, and teamwork.

Why You’ll Love Working With Us

Fully remote

position — available to residents of

WA

No nights, weekends, or holidays

Make an impact

in a high-performing, mission-driven cardiology team

Collaborative and inclusive team culture

with strong support from leadership

On-the-job growth

in a role that builds knowledge of healthcare operations, insurance workflows, and cardiology subspecialties

Opportunity to work across subspecialties , including heart failure, vascular, electrophysiology, and nuclear imaging

About the Role As a

Referral Coordinator , you’ll be at the center of ensuring timely, authorized care for our cardiology patients. This position serves as a critical link between providers, insurance payors, and patients—helping ensure that all referrals and pre-authorizations are handled quickly, accurately, and with compassion.

You’ll manage incoming and outgoing referral requests, verify insurance eligibility, follow up on pending authorizations, and respond to communications from the scheduling team, call center, and other clinic staff. This role plays a vital part in reducing patient delays, improving provider workflows, and enhancing the overall experience of care.

Day-to-Day Responsibilities Referral Management

Verify patient insurance eligibility for procedures and consultations

Submit and track referral requests through pre-authorization channels

Follow up weekly on pending referrals and communicate with external providers as needed

Process and fax incoming/outgoing referral documentation

Communication & Coordination

Respond to referral-related calls and messages from the call center and clinic schedulers

Manage email communications across multiple departments and document updates in EMR

Work closely with team members in scheduling, billing, and the business office

Administrative Support

Participate in monthly bookkeeping meetings

Provide general backup support to the Business Office

Answer business office phone lines and assist with other tasks as assigned

What You’ll Need to Succeed Minimum Qualifications

1 year of experience

in healthcare or medical billing preferred

Strong knowledge of health insurance processes and referral workflows

Proficiency in Word, Excel, and Outlook

Ability to use basic office equipment (computer, fax, printer, phone)

Excellent communication, follow-up, and documentation skills

Preferred Qualities

Experience with EMR and referral tracking systems

Strong attention to detail and organizational skills

Empathy, patience, and a customer-service mindset

Self-motivated, able to manage priorities in a remote setting

Work Environment

Schedule : Full-time, Monday–Friday, daytime hours

Location : 100% remote; must reside in

Washington state.

Team Structure : Reports to Business Office Supervisor; collaborates with schedulers, medical assistants, nurses, and providers

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