Public Benefits Specialist-Entry

Public Benefits Specialist-Entry The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. In Oregon, we believe that every individual deserves the right to live their best life, supported by person-centered services that prioritize independence, safety, and cultural respect—join us in making this vision a reality, apply today! As a Public Benefits Specialist-Entry , you will work in the Pendleton office on Southgate Place assisting Oregonians in-person . Summary Of Duties Serve as the primary point of contact in field offices, creating a welcoming and trauma‑informed environment for Oregonians seeking services. Support daily office operations, including business functions, financial tasks, and general administrative needs. Assist Oregonians in person, by phone, and by email with questions related to ODHS, OHA, and DELC programs, including navigation of the ONE eligibility system. Gather and enter demographic and program information into the ONE system for programs such as SNAP, OHP, TANF, ERDC, and related benefits. Review forms and documentation for completeness and accuracy, resolve discrepancies, and troubleshoot issues such as benefit concerns or scheduling needs. Issue and document EBT cards, process voter registration forms, and provide computer‑generated medical IDs when needed. Maintain confidential information in accordance with policy and safeguard sensitive data. Process Home Care Worker applications, maintain related records, assist with orientation scheduling, and help resolve payment issues. Manage incoming and outgoing mail, including sorting, date‑stamping, routing, and applying postage. Provide resource and referral information to individuals seeking services and direct them to appropriate staff or community partners. Print and distribute reports and other office materials as needed. Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD). Minimum Qualifications Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes Experience working independently to complete tasks and projects with minimal oversight. Experience managing tasks from multiple sources, adjusting priorities as needs shift. Proficient experience with digital tools, such as Microsoft Word, Excel, email systems, and online search tools. Experience building and maintaining relationships with community partners and private business owners to support shared goals. Experience providing compassionate, patient support to customers experiencing financial or emotional stress while maintaining professionalism. Working Conditions Position works a professional work week, Monday thru Friday, 8am-5pm. Works in a general office environment. This position may involve interacting with individuals who are experiencing distress or heightened emotions, and there may be situations where exposure to communicable illnesses is possible. Day travel may be required regularly within the service area. Some overnight travel may be required for training and/or support other offices. Background Checks And Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. May require a valid driver’s license or other acceptable method of transportation. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number. Email: View email address on click.appcast.io Phone (call or text): View phone number on click.appcast.io #J-18808-Ljbffr