Security Officer SOC Security Analyst

Job Description

Job Description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The SOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). The SOC Security Analyst is responsible for delivering operations within the GPS control room across all client sites in the respective region. They will work with the client’s leadership to ensure operational best practice to ensure the physical safety and security of our people, buildings, and assets.

As a SOC Security Analyst, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

THIS IS NOT A REMOTE POSITION

Pay Rate: $22.00 / Hour

21+ Years of Age (C101)
Security Experience - +1 Years (C115)
Valid Driver's License - AU Driver Policy Requirements (C123)

11PM-7AM
Saturday through Wednesday

The Security Operations Center (SOC) Specialist supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities

• This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms
• The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events
• They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team
• Assigned shifts are subject to change to meet the operational needs of the SOC
• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities
• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends
• Supports the monitoring of open-source media for security-related events and potential impacts
• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities
• Follows security policies and procedures to ensure compliance and contribute to process improvement
• Assists in the monitoring and maintenance of physical security systems
• Documents and communicates relevant information to support decision-making processes
• Communicates effectively with peers, partners, customers, and employees
• Participates in the continuous improvement of SOC processes and procedures
• Maintains awareness of emerging threats, vulnerabilities, and industry best practices
• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time
• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime
• Potentially high-stress environment with exposure to multiple aspects of emergency incidents
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

Qualifications

Demonstrated ability to work in a dynamic environment and manage multiple tasks

• Strong communication and interpersonal skills
• Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook)
• Basic knowledge of access control, video management, and intrusion detection systems
• Familiarity with incident management processes
• Analytical mindset with the ability to identify and escalate critical issues
• Attention to detail and accuracy in work
• Awareness of relevant regulations and compliance requirements
• Interest in threat intelligence platforms and tools
• Understanding of basic network security concepts and protocols•

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required
• Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information
• Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.
• Coordinate direct action and responses to incidents and alarm activation
• Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required
• Take telephone enquiries; maintain accurate logs of events
• Actively monitor and respond to critical systems alarms such as physical security systems alarms, fire panels, etc.
• Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs
• Serve as an initial point of contact in emergency situations which may affect the health and safety of employees
• Communicate effectively and appropriately with internal and external responders during critical incidents
• Foster cross organizational relationships to encourage risk information sharing across the business
• Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations
• Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed

Minimum Requirements:

• Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment
• Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports
• High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy
• Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure
• Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient and timely manner with minimal supervision where appropriate
• Evidence of continuous professional development (CPD)
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
• Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  *A valid driver’s license will be required for driving positions only

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: