Senior Customer Advocacy Lead - Executive Escalations
First American
First American seeks a Customer Advocacy Lead in Fort Mill, SC, to manage escalated cases and enhance regulatory compliance. This role requires over 8 years of mortgage servicing experience, along with strong analytical and communication skills. As a key support resource, you will oversee sensitive cases, provide coaching to team members, and drive process improvements across departments. The company offers a competitive salary and a people-first culture that embraces individuality. #J-18808-Ljbffr First American
$73.9k - $98.5k
...backed by some of the leading practitioners of the mortgage... ...security, compliance, customer satisfaction, and... ...Summary The Customer Advocacy Lead serves as a high‑... ...for managing highly escalated and sensitive cases, supporting... ...regulatory, legal, or executive‑level escalations...SuggestedWork at office- First American Financial Corp. is seeking a Customer Resolution Specialist in Fort Mill, SC, dedicated to providing high-level customer service by addressing escalated inquiries through various communication channels. This role requires a high school diploma, 5+ years of...Senior
$64.89k - $158.62k
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