Sr. Help Desk Technician (L2-3_GW) Plano, TX
$32 - $34 per hourFull-time
Diverge IT
About the job
Position : Senior Help Desk Technician
Job Type: Full-time
Schedule: 8A-5P PST Monday - Friday
Work Location: On-site Plano, Tx
Pay Range $32 - $34 per hour
About Us:
At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Senior Help Desk Technician to join our dynamic team and further our commitment to excellence.
Why Join DivergeIT?
At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.
Position Overview
The ideal candidate will be the senior escalation point for a team of technicians of varied skillsets and experience. These technicians provide remote support to clients who possess both Windows and Apple environments.
The ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). The Senior Technician must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.
You must have a solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions.
Experience
- 5+ years IT Technical Support in Windows and MAC Environments
- 5+ years Microsoft Intune
- 5+ years Microsoft 365
- 5+ years Azure
- Networking Support Experience
- Troubleshoot and diagnosing root cause of issues
Certifications (within the past 5 years)
- Windows MDAA - Modern Desktop Administrator Associate
- Apple Certified Support Professional (ASCP)
- Apple Certified Associate - Mac Integration Basics
Education
- Bachelor's degree in information technology, Computer Science, or a related field is preferred.
- A combination of education and experience will also be considered.
Benefits (Once Eligible):
- 401(k) with matching once eligible
- Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
- Paid Time Off
- Professional Development and Certification Reimbursement (with approval)
Join us at DivergeIT and become a part of a forward-thinking team that values your expertise and dedication. Your skills will help shape the future of our customers and your professional journey will continue to grow. Please submit your resume in pdf format for consideration
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Sr. Help Desk Technician (L2-3_GW) Plano, TX in Plano, TX vacancy
- ...Job Title: Sr. Network Architect Location: Plano, TX (Hybrid 3 Days Onsite) Duration: 6+ months Interview Mode: Video JD: REQUIRED SKILLS - Deep Cisco networking expertise - Senior-level enterprise network architecture...Senior
Stellent IT LLC
Plano, TX2 days ago - A leading tech company is seeking an AI/ML Architect in Plano, TX to design scalable AI and machine learning solutions. In this role, you... ...a degree in a relevant field. This hybrid position offers flexibility with 3 days onsite and 2 remote. #J-18808-Ljbffr ADN GroupSeniorRemote work
- Data Analyst Location: Plano, TX - Onsite. Duration: 6-12+ Months. Role Description Data Analyst is responsible for collecting, analyzing, and interpreting data to help organizations make informed business decisions. The role involves transforming raw data into meaningful...SeniorContract workWork at office
$21 per hour
...training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7... ...be located local to our Plano, TX office as this role requires... ...offers a variety of benefits to help you live well, including: time off...SuggestedHourly payTemporary workLocal areaWork from homeMonday to FridayShift workRotating shift- ...Sr. Solution Network Architect Hybrid in Plano, Texas (relocation yes but try for local TX based) Visa- Open Resume should match with LinkedIn Must Have:- IOS Architecture and Implementation experience ACI Architecture and Implementation...SeniorLocal areaRelocation
DMS Vision Inc
Plano, TX2 days ago - Job opportunity for Sr Business Intelligence // Data Analyst in Plano, TX (Only Locals) Contract USM Business Systems Inc. is a quickly developing worldwide... ...business and innovation slants and create answers for help customers around the globe, giving top of the line...SeniorContract workLocal areaWorldwide
- Plano, TexasHybridFull Time$160k - $210kApplicants must be currently authorized to work in the US on a full-time basis now and in the future... ..., develop and present plans, and execution. This is a hybrid (3-4x/week) position in Plano, TXRequired Skills & Experience10+...SeniorFull time
$80.8k - $92.2k
...Documentation & Closing Specialist (Plano, TX & Richmond, VA) Small... ...Business Bank (SBB) division, we help our clients stand out with... ...equivalent certification At least 3 years of experience in... ...Plano, TX: $80,800 - $92,200 for Sr. Process Manager Richmond, VA...SeniorFull timePart timeWork at officeLocal areaCapital One
Plano, TX2 days ago- Vidorra Consulting Group is seeking a skilled Database Engineer in Plano, TX to design, optimize, and maintain PostgreSQL database infrastructure. You’ll ensure high performance, availability, and scalability while supporting development and operations teams. The role requires...Senior
$115.04k - $155.64k
Territory covers: Plano, TX Relocation is not offered for this role. Join... ...that we do. Since 1980, we’ve helped pioneer the world of biotech in... ...transforming your career. SR. SPECIALTY REP What you will do... ...Qualifications: Bachelor’s degree and 3 years of sales experienceand/...SeniorLocal areaRemote workRelocationFlexible hours$37.5k - $83.6k
Wipro Limited in Plano, Texas is seeking a Service Desk Analyst (L2) on contract to provide Level 1/2 technical support for Windows desktops, laptops, and apps... ...tasks, Office 365/365 apps, and remote support. 1-3 years of experience required; compensation ranges from...Contract workWork at officeRemote work$37.5k - $83.6k
Job Title: SERVICE DESK ANALYST L2(CONTRACT) City: Plano State/Province: Texas Posting Start Date: 8/25/26 Wipro... ..., engineering, and operations, we help clients realize their boldest ambitions... ...issues to appropriate Level 2/Level 3 teams. Perform basic network...Contract workWork at officeLocal areaRemote work- Goodwin Recruiting in Plano, TX is seeking a Senior/Lead Data Engineer for a hybrid role with three days onsite. The candidate will join a fast‑growing consumer financial services company to lead data initiatives and shape scalable data platforms. Ideal candidates have...Senior
- ...market presence and our ability to help our clients stay a step ahead of... ...currently seeks a Technical Analysis Sr. Associate to join our team in Plano, Texas (US-TX), United States (US).Day to Day... ..., UI/UX, Customer Service/Service Desk, or SharePoint experience, is required...SeniorFor contractorsShift work
- ...directly contribute to the firm\'s success and help maintain our reputation for excellence. Job... ...risks, showcasing skills equivalent to 3 or more years of proven experience in developing... ...curricular practical training (CPT). City: Plano State: Texas Job Code: Banking Banking...SeniorVisa sponsorship
$146k - $343k
Senior Pre-Sales Systems Engineer - Plano, TXThis role has been designated as ‘Remote/Teleworker... ...advancing the way people live and work. We help companies connect, protect, analyze, and... ...access solutions.Strong Layer 2 and Layer 3 networking expertise required.Knowledge of...SeniorFull timeWork experience placementLocal areaImmediate startRemote workWork from home- Join our Team Location: Plano, TX. Start date: Summer 2027 Ericsson Inc. does not sponsor U.S... ...employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not... ...success. We offer a competitive package to help with your individual needs and goals. Your...Contract workSummer workInternship
- ...A staffing agency is looking for candidates to provide onsite IT Technical Support in Plano, TX. Candidates must be US citizens or Green Card holders and need to communicate in English and Portuguese. This position offers a unique opportunity for career development in...
Direct Staffing Inc
Plano, TX1 day ago - Cheil is seeking a Senior Social Strategist to drive integrated social strategies for major agency clients from its Plano, Texas base in a hybrid environment. With 6+ years in social media strategy within an advertising or digital agency, you will translate audience insights...Senior
- ...Credit Union seeks an experienced Desktop Support Analyst II in Plano, TX to ensure timely deployment and maximum availability of... ...improvements, and support major projects while mentoring the Help Desk team. The role requires strong technical knowledge, customer service...
- Spectraforce Technologies in Plano, TX is seeking a Technical Support Specialist for a 6‑month onsite contract. You will support the Service Desk, handle intake calls, and deliver customer‑focused assistance to end users. The role requires strong communication, experience...Contract work
$23 - $28 per hour
Collectors Universe Inc. is seeking a Senior Customer Relations Specialist in Plano, TX. The role requires at least 3 years of customer relations experience, problem-solving skills, and excellent communication. You will collaborate with operations and handle customer inquiries...SeniorHourly payFull timeFlexible hours- ...seeking a Senior Oracle PL/SQL & AWS Data Engineer to join our Plano, TX team onsite. You will design and optimize Oracle PL/SQL solutions... ...archival initiatives. Ideal candidates have 5+ years in Oracle PL/SQL, 3+ years with AWS data services, and hands-on ETL experience (...Senior
- Cinter-Networks in Plano, TX seeks a Senior Accounts Receivable & Billing Specialist who is Korean bilingual to manage billing, AR, and financial... ...-end close while collaborating with finance and client teams; 3+ years in accounting required. US travel up to 5% may be needed...SeniorContract work
- ...vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.IMPORTANT... ...disability, status as a protected veteran or other characteristics protected by law.SummaryLocation: Plano, TX; Wichita, KSType: Full timeSeniorFull timeWork at office
$75k - $100k
...your work directly improves how we operate. In this role, you will help identify emerging risks, close control gaps, and drive... ...Required High School/GED Job Category Banking Job Information City: Plano State: Texas Job Code: Banking Banking Affiliate Sponsor: JP...Senior- ...Certified Medical Assistant to join our team at Plano Prestonwood. This is a full-time position... ...for Medical Assistants preferred. 0-3 years experience as a medical assistant or... ...Certified Medical Assistant preferred. Level Sr (in addition to Level 1 and 2) Minimum five...SeniorFull timeTemporary work
- ...degree or equivalent work experience in sales and/or real estate 3+ years of mortgage lending and proven sales experience in retail... ...registration can be found at: is a leading financial services firm, helping nearly half of America’s households and small businesses achieve...SeniorWork experience placementLocal areaImmediate startRelocation
- ...Responsibilities Lead revenue and profit analysis efforts, identifying trends and providing strategic recommendations. Oversee the development of 3-9 month business forecasts, including detailed projections of MX device sales quantities, wholesale prices, COGS, and overhead...SeniorFull time
- Capital One is seeking a Principal Associate for Front End Design Systems in Plano, TX. This hybrid role centers on creating reusable components and design system tooling used by product engineering teams to deliver features faster, more consistently and with higher quality...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Help Desk Technician (L2-3_GW) Plano, TX. Be the first to apply!
Related searches
- mri tech aide Plano, TX
- service desk assistant Plano, TX
- end user support technician Plano, TX
- operations support technician Plano, TX
- help desk technical support Plano, TX
- technical assistant Plano, TX
- support analyst Plano, TX
- technical associate Plano, TX
- life support technician Plano, TX
- tech assistant Plano, TX