Sales and Service Associate

Fitness Sales And Service Associate

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Essential Duties & Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.
• Works in Kids' Club as assigned, including caring for and supervising children, maintaining control of exit and entry, check-in and check-out, notifying parents when involvement needed, administering first aid, and tidying, cleaning and disinfecting space. Assist in paging parents promptly when a child needs a diaper change or help in the restroom, and communicate directly with parents on any discipline concerns

Qualifications

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open-mindedness; you show up as yourself and act with integrity.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Preferred Knowledge, Skills & Abilities

• 12 months working in retail and fitness sales
• 6-12 months childcare experience (Locations with Kids' Club)

Physical Demands/ Environmental Conditions

• Works in an environment with occasionally high noise levels, and near moving mechanical parts (fitness equipment). Must be able to move frequently through all areas of the Kids' Club (locations with Kids' Club), with continuous engagement and interaction with children, team members, and members.
• Daily duties where applicable include lifting toys and equipment, kneeling/crouching, remaining in a stationary position for extended periods, and moving for prolonged periods.
• Occasionally lifts and/or moves infants and toddlers up to 25 pounds, and other equipment or supplies up to 50 pounds.

Travel Requirement

• Minimum travel may be required for training purposes and lead generation.

TrustLine Registration Requirement (California Locations with Kids' Club Only)

• Sales and Service Associates who work at California locations with Kids' Club are required to successfully provide fingerprints, register, and provide confirmation of registration with TrustLine, California's registry for childcare providers who are not otherwise licensed.
• Sales and Service Associates may be asked to cover Kids' Club responsibilities at any given time, with or without notice, and may not do so unless their TrustLine registration has been confirmed. In the event 24 Hour Fitness is not able to confirm a Sales and Service Associate's TrustLine registration, for any reason, the associate will not be permitted to work in Kids' Club when children are present, and you may be subject to termination from your position. Sales and Service Associates must also remain TrustLine registered throughout employment in this position.

Availability

• Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community

Variable Compensation:

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits At 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Disclaimer

This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.